Technical Consultant - (Local Government - Data Migration Focus)

Technical Consultant – (Local Government – Data Migration Focus)5 days ago Be among the first 25 applicants

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We\’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we\’re at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as Technical Consultant at CivicaIts an essential role in the Civica LG Division Services Team, working across a range of products and customers in the portfolio to deliver professional services consultancy on several concurrent projects. You will develop an in-depth working knowledge of the complete suite of Local Government solutions. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully, on time and budget, and to a high level of customer satisfaction. You will help ensure that Civica is recognised as the leading GovTech Software supplier in the market place. The Technical Consultant will achieve this through positivity, action, professionalism, customer service and industry knowledge.

Key Responsibilities

Provide all data related activity of Technical Consultancy Services across several Products to Civica customers

Develop and deliver new approaches to Technical delivery to continuously enhance the level of service provided

Deliver data migration and data consultancy for Civica software following Civica project documentation, implementation guidelines and quality standards

Act as the lead point of contact for Projects for the areas of Data, interfacing and Technical delivery

Define and document data conversion and Load scope and perform data loading in line with agreed process

Testing and due diligence during migrations and Implementations

Produce and maintain documentation to high standards for internal and customer use, including user literature, configuration documentation and technical specifications

Communicate effectively with customers, providing progress updates, highlighting issues and recommending follow‐on actions

Develop ad‐hoc reports via a range of industry standard reporting tools

Promote Civica, its products and practices in a professional manner

Create SQL scripts to view and report on data

Create SQL Stored Procedures, Functions and Triggers

Develop back office tools and data pipelines

Migration of SSIS packages and legacy SQL approaches to Azure environments

Provide workshops and consultancy services in remote or in‐person format with groups from 1‐8 people

Work with Customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams

Liaise with the Civica Project and Account managers

Provide quotations for no standard small work packages

Provide regular internal progress reports as required

Manage customer issues to a successful resolution ensuring that appropriate customer and internal communication is maintained

Commercial acumen to manage deliverables to agreed scope and identify any activities/services over & above that contracted for

Essential ExperienceCandidates must have experience in Software Implementations, specifically Data Migrations, ideally using Microsoft SQL. They should also have experience within at least one of the following areas of local government either as a supplier or a customer: Housing, Revenues, Asset management, Regulatory data (e.g. licensing, Food Standards), Fire Safety, Transport or Police.

Requirements

Good commercial awareness

Ability to gather and define requirements, including documentation and appropriate customer sign‐off

Good presentation skills

Excellent communication skills, both written and verbal

Ability to take ownership of problems and see them to resolution

Ability to manage change of priorities at short notice

Ability to deal with demanding product and project development plans

Prepared to travel throughout the UK and Ireland

Positive, Proactive & self‐motivated

A clean driving licence

SC & NPPV3 holder or ability to become a holder

Good customer service skills and ability to deal with customer queries and complaints

Time management skills with the ability to work with minimum supervision

Experienced in Microsoft Office products

5 or more years Microsoft SQL experience

Desirable skills

Python

JSON

CSS

HTML

C#

APIs

We Want You to Bring Your Whole Self to WorkThere is no such thing as the perfect candidate, so if you think you have what it takes but don\’t necessarily meet every single point on the list above, please still get in touch. We\’d love to have a chat and see if you could be a great fit.

Why You\’ll Love Working with UsAs a company, we\’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here\’s what you can expect.

Benefits

Time Off & Work‐Life Balance

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!

Days of Difference – Up to 3 extra days off for volunteering.

Financial Well‐being & Security

Pension Contributions – 5% employer match to support your future.

Income Protection – Up to 75% salary cover for long‐term illness.

Life Assurance – 4x salary tax‐free lump sum.

Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance – Fast access to private healthcare.

Health Cash Plan – Claim back physio, therapies & more.

Dental Insurance – Cover for routine & emergency care.

Affinity Groups – Join employee‐led communities.

Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence and we welcome applicants from all backgrounds, cultures and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

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