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- Tasks: Support customer operations and ensure smooth service delivery for communities.
- Company: Civica, a leading software provider for public services worldwide.
- Benefits: Generous leave, health insurance, pension contributions, and volunteering days.
- Why this job: Make a real difference in public services while growing your career.
- Qualifications: Experience in administration and strong organisational skills required.
- Other info: Join a diverse team passionate about technology and community impact.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Civica Manchester, England, United Kingdom
Position: Support Operations Administrator
Description: We\’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we\’re at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity
As a Support Operations Administrator, you\’ll play a vital role in keeping our customer support function running smoothly. From coordinating upgrades to producing critical reports, you\’ll ensure our teams and customers are supported with accurate information, clear communication, and well-organised processes. This is a fantastic opportunity to make a tangible impact on the delivery of services that help communities thrive.
Responsibilities
- Provide administrative and operational support to the Support Operations Manager, Support Director, and Customer Support Managers
- Coordinate and schedule customer upgrades in collaboration with technical and product teams
- Consolidate and cleanse customer data to ensure accuracy across reporting and systems
- Produce monthly reports on service performance, ticket volumes, and cloud dashboards
- Process customer hardware orders and track proof of delivery
- Attend planning meetings with senior leaders and technical teams, ensuring actions are followed up
- Collate overtime sheets, manage team coordination tasks, and support project delivery
- Maintain calendars, meeting schedules, and provide accurate notetaking and communication
Requirements
- Proven experience in administration, operations, or coordination roles
- Strong organisational skills with excellent attention to detail
- Confident communicator, able to work effectively across multiple teams and business units
- Comfortable handling large datasets and preparing reports for senior stakeholders
- Proactive, adaptable, and able to simplify complex processes
- Excel skills (including VLOOKUPs, data cleansing, duplicate management, and validation)
- Experience working with Salesforce would be a bonus but not needed
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don\’t necessarily meet every single point on the list above, please still get in touch. We\’d love to have a chat and see if you could be a great fit.
Why You\’ll Love Working with Us
As a company, we\’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
Benefits
- Time Off & Work-Life Balance – 25 Days Annual Leave + bank holidays, plus up to 10 extra days
- Days of Difference – Up to 3 extra days off for volunteering
- Pension Contribution – 5% employer match
- Income Protection – Up to 75% salary cover for long-term illness
- Life Assurance – 4x salary tax-free lump sum
- Critical Illness Cover – £25,000 lump sum (extendable to dependents)
- Private Medical Insurance – Fast access to private healthcare
- Health Cash Plan – Claim back physio, therapies & more
- Dental Insurance – Cover for routine & emergency care
- Affinity Groups – Join employee-led communities
- Bounty Bonus – Refer a friend & get rewarded
We are an equal opportunity employer and welcome applicants from all backgrounds, cultures, and experiences. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Note: This description reflects the role at Civica and is not a job listing for other positions or locations.
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Support Operations Administrator employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Civica on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Civica’s software and how it impacts public services. Being able to discuss their mission will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed complex tasks or data in previous roles. This will highlight your fit for the Support Operations Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Civica team!
We think you need these skills to ace Support Operations Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Support Operations Administrator role. We want to see how your skills align with what we do at Civica!
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, be sure to showcase your organisational prowess. Mention any tools or methods you use to stay on top of tasks and manage data effectively.
Communicate Clearly: As a confident communicator, it’s important to demonstrate your ability to convey information clearly in your application. Use straightforward language and structure your thoughts logically to make it easy for us to understand your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Civica
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Support Operations Administrator role. Familiarise yourself with the responsibilities listed in the job description, such as coordinating upgrades and producing reports. This will help you demonstrate your knowledge and show how your skills align with what they need.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples from your past experiences. Think of times when you successfully managed multiple tasks or streamlined processes. This will highlight your ability to keep things running smoothly, which is crucial for the position.
✨Communicate Clearly and Confidently
As a Support Operations Administrator, you'll need to communicate effectively across teams. Practice articulating your thoughts clearly and confidently during the interview. You might even want to prepare a few questions to ask them about their communication processes, showing that you're proactive and engaged.
✨Demonstrate Your Data Handling Skills
Since the role involves working with large datasets and preparing reports, be ready to discuss your experience with data management. If you have experience with Excel, especially VLOOKUPs and data cleansing, mention it! If not, consider sharing how you've tackled similar challenges in previous roles.
