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For Companies At a Glance
- Tasks: Provide first and second line support, manage customer issues, and collaborate with tech teams.
- Company: Leading software provider in Greater London with a focus on career development.
- Benefits: 25 days annual leave, pension contributions, and private medical insurance.
- Why this job: Join a dynamic team and kickstart your career in Technical Support.
- Qualifications: Excellent customer service and communication skills required.
- Other info: Great opportunity for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading software provider in Greater London is seeking a Support Analyst passionate about developing their career in Technical Support. In this role, you will provide first and second line support, manage customer issues, perform software configuration, and collaborate with technical teams.
Excellent customer service and communication skills are essential, with the opportunity to work within a dynamic team environment.
You will enjoy numerous benefits including:
- 25 days annual leave
- Pension contributions
- Private medical insurance
Support Analyst — 1st/2nd Line for Public Sector employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst — 1st/2nd Line for Public Sector
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company you're eyeing. They can give you insider info and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd handle customer issues and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for tech! During interviews, share any relevant projects or experiences that highlight your enthusiasm for technical support and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Support Analyst — 1st/2nd Line for Public Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the public sector. Let us know why you’re excited about joining our dynamic team at StudySmarter.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. We appreciate well-structured writing that reflects your ability to communicate effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Civica
✨Know Your Tech Inside Out
Make sure you brush up on the software and tools relevant to the role. Familiarise yourself with common issues that users face and how to resolve them. This will show your potential employer that you're not just passionate about tech, but also ready to tackle real-world problems.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples of how you've successfully handled customer queries in the past. Think about times when you went above and beyond to help someone out – these stories will resonate well during the interview.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Clear communication is crucial, so rehearse your responses to ensure you come across as approachable and knowledgeable.
✨Be Ready to Collaborate
This role involves working with technical teams, so be prepared to discuss how you work in a team environment. Share experiences where you collaborated effectively with others to solve problems or improve processes. Highlighting your teamwork skills will demonstrate that you’re a great fit for their dynamic team.
