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For Companies At a Glance
- Tasks: Install and service cashless solutions while training users and resolving issues on-site.
- Company: Join Civica, a leading UK software company with a strong commitment to growth and diversity.
- Benefits: Enjoy blended working, career development, and a supportive culture.
- Why this job: Make a real impact in schools and public services while developing your skills.
- Qualifications: Strong communication skills, self-motivated, and a full UK driving licence required.
- Other info: Dynamic field-based role with opportunities for travel and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Field based role in the South East (Full UK Driving Licence required)
Job type: Full time, Permanent
Skills: EPOS, Installation, Surveys, Go Live Support, Customer Training, Issue Resolution
About the role
The Service Engineer's primary responsibility is to carry out the work necessary at the customers location to install and service hardware and software used to provide the Civica Cashless solution and to train end users in key aspects of the solution. Working closely with the Engineering Services Manager to ensure that installation and service calls are completed on time and to the required standard.
Responsibilities
- Undertake site surveys / pre-installation checks, to ensure the installation order contains all necessary components and any data cabling or power requirements required.
- Advise the customer on the optimal positioning of components.
- Create a written report of the findings including location photographs and submit to the project team within the agreed timeframe.
- Undertake site installation ensuring equipment is commissioned to the prescribed standard.
- Obtain customer signoff of the completed installation.
- Complete customer training days educating the end users of the equipment in the correct use of the solution.
- Delivery registration days assisting the school to register all pupils to the Civica Cashless solution.
- Deliver live days, supporting the school during the first services on go live day, ensuring a resolution is found for issues encountered.
- Attend implementation meetings with the customer to explain the implementation process and resolve any raised issues.
- Successfully undertake service calls ensuring that issues are resolved successfully or that follow up arrangements are in place if additional parts or an additional site visit is required.
- Ensure faulty parts are returned to the production team for repair.
- Provide support to Production, Projects and Support as required to ensure the progress and resolution of customer issues.
About you
- Excellent written, oral, and interpersonal communication skills.
- Be self-motivated with strong time management skills.
- Team-oriented and collaborative.
- Ability to travel and work out of hours as this is a field-based role with travel across the UK, heavily in the South East area.
- Full UK Driving Licence.
Preferred skills
- Civica Cashless till and server installation and maintenance
- Revaluation Unit Installation / Configuration and maintenance
- Smart Point installation, configuration, and maintenance
- Balance Checker installation, configuration, and maintenance
- 6th Form Registration Unit installation, configuration, and maintenance
- Vending installation, configuration, and maintenance
- Print Copy Control installation, configuration, and maintenance
- Conducting site surveys and attending implementation meetings
- Delivery of end user training
- Capability to dealing with issues on site (eg wrong images on tills, system IP reconfig)
Life at Civica
Help us continue to build on 19 years of unbroken growth and maintain our position as a Top 2, UK software company. Civica is one of the UK's largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
Our commitments
- Blended working: less commuting, more time with your friends and family.
- 'Investors in People' - Gold: We prioritise the development of our colleagues to match their ambition.
- Financial Times - Diversity Leader 2021: We are committed to maintaining an inclusive and supportive culture.
- Top rated employer - Glassdoor: Our average length of service is 9 years.
- Societal Impact: Our solutions impact positive societal change, supporting local authorities, schools, police forces, the NHS and numerous central government offices.
- Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021.
Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We recruit, promote and reward our people based on contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.
Service Engineers employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineers
✨Tip Number 1
Get to know the company inside out! Research Civica's Cashless Solutions and understand their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to service engineering and customer training. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Service Engineers
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with EPOS systems and any relevant installation or training you've done. We want to see how your skills match up with what we're looking for!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Service Engineer role by mentioning specific responsibilities from the job description. Show us why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Civica
✨Know Your Tech
Make sure you brush up on your knowledge of EPOS systems and the Civica Cashless solutions. Familiarise yourself with installation processes, common issues, and how to resolve them. This will show that you're not just a candidate, but someone who understands the technical side of the role.
✨Practice Your Communication Skills
As a Service Engineer, you'll need to communicate effectively with customers and team members. Practice explaining technical concepts in simple terms. You might even want to role-play training scenarios to demonstrate your ability to educate end users.
✨Prepare for Site Surveys
Since site surveys are a key part of the job, think about how you would approach one. Prepare questions to ask during the survey and consider what information you need to gather. Being able to articulate your process will impress the interviewers.
✨Show Your Problem-Solving Skills
Be ready to discuss past experiences where you've resolved issues on-site. Think of specific examples where you had to troubleshoot or adapt quickly. This will highlight your ability to handle challenges, which is crucial for a field-based role.
