A technology solutions provider in London is seeking a Critical Escalation Manager to oversee high-pressure customer escalations and collaborate with senior leadership. The ideal candidate will have a strong background in SaaS, excellent communication skills, and a customer-first mindset. This full-time role offers 25 days of annual leave, private medical insurance, and a supportive work environment. #J-18808-Ljbffr
Senior Critical Escalation Lead – SaaS employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to improve outcomes for citizens while enjoying a fulfilling work-life balance in a dynamic hybrid environment.
