Sales Operations Business Partner - UK

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

As Sales Operations Business Partner you’ll act as the vital link between our global Sales Operations function and our regional sales teams across the UK. You’ll ensure that Civica’s global go-to-market strategies, systems, and processes are effectively implemented, while adapting them to meet local business needs. You’ll work closely with sales leaders and cross-functional stakeholders to drive alignment, adoption, and operational excellence helping to create a more consistent, data-driven, and scalable sales operation.

What you will be doing:

• Act as the primary liaison between regional sales leadership and global Sales Operations
• Translate global GTM strategies into actionable regional execution plans
• Drive adoption of global sales processes, tools, and systems (including Salesforce)
• Provide training, troubleshooting, and support to regional sales teams
• Monitor compliance with global standards while ensuring regional adaptability
• Deliver reporting and insights to support pipeline management, forecasting, and productivity
• Identify performance gaps and develop data-driven recommendations for improvement
• Collaborate with cross-functional teams to support cohesive GTM execution

Requirements:

• You’re a proactive operator who thrives at the intersection of strategy and execution.
• You enjoy partnering across global and local teams, translating business needs into operational outcomes.
• You’re comfortable with data, systems, and process—but equally skilled at stakeholder communication and change enablement.
• Proven experience in Sales Operations, Revenue Operations, or Business Partner roles within SaaS or technology businesses
• Strong understanding of sales processes, CRM systems (preferably Salesforce), and GTM execution models
• Excellent stakeholder management and communication skills
• Analytical mindset with the ability to translate insights into action
• Experience driving adoption of global processes and systems across distributed teams
• Experience working with or selling into public sector markets (e.g. local government, healthcare, education)
• Familiarity with regional compliance and regulatory requirements impacting GTM operations

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Why You’ll Love Working with Us:

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.

Benefits:

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies more.
• Dental Insurance – Cover for routine emergency care.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.