At a Glance
- Tasks: Become a product expert, supporting teams and ensuring our software meets customer needs.
- Company: Join Civica, a leader in GovTech, making a difference for over 100 million citizens worldwide.
- Benefits: Enjoy 25 days annual leave, health perks, and a supportive work-life balance.
- Other info: Be part of an inclusive team that values diverse perspectives and innovation.
- Why this job: Make a real impact in public services while growing your career in a dynamic environment.
- Qualifications: Experience in product roles and strong communication skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world.
From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a Gov Techchampion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.
Building on 21 years of continuous growth and success, we'reat a pivotal point on our journey to realize that aspiration.
Why you will love this opportunity as Product Specialist - Pensions at Civica
As a Product Specialist you will be commercially aware and customer focused acting as the domain expert across the organisation.
You will support Product Management and enable Sales, Project Management, and Support teams with deep product, market and legislative/regulatory knowledge - ensuring our products meet the needs of our customers and are positioned accurately in pre-sales, implemented successfully in delivery, and supported effectively in live customer environments.
You will work closely with the Product Management team to translate legislation/regulation and consolidate customer feedback, historical requests, and market insights into a clear, structured view that informs future roadmap decisions.
You will also maintain trusted relationships with key customers & industry bodies helping to ensure continuity and confidence in the product and our future direction of travel while influencing industry outcomes.
This role sits at the intersection of product, customers, and commercial delivery - focussed on being the go-to expert, translating product capabilities into real-world outcomes, and building internal confidence in how the product is sold, delivered, and supported.
What you will do to be successful in this role
Key responsibilities
- Act as the internal market domain expert, advising the Product Teams on legislative & regulatory requirements, emerging needs of customers and market drivers.
Acting as the focal point for industry body interaction and influencing.
- Act as the internal product expert, advising the Sales team on product capabilities, limitations, and use cases to support pre-sales activities and commercial conversations.
Ensure the product is represented accurately and credibly during demos, proposals, and solution discussions.
- Provide product expertise to the Project Management team, advising on product capabilities, configuration options, and best-practice usage to support successful implementation and delivery outcomes.
- Partner with the Support team as required to resolve complex customer issues that demand deep product knowledge, helping to diagnose root causes and identify appropriate solutions or workarounds.
- Assist with the testing of new features, ensuring test acceptance criteria aligns with engineering and product, includes assisting with high level regression testing and focus on high complexity areas.
- Maintain and steward relationships with core customers, acting as a trusted product contact.
Support a smooth transition of account ownership to the appropriate long‑term owner, ensuring continuity and knowledge transfer.
- Consolidate, contextualise, and synthesise historical customer requests, feedback, and insights into clear themes and opportunities.
Feed these insights back into the Product Management team to inform and align with the future product roadmap.
- Work closely with Product Managers, Technical Product Managers, Engineering, Sales, Projects, and Support to ensure shared understanding of product capabilities and customer needs across the organisation.
- Contribute to and maintain high-quality product documentation, FAQs, enablement materials, and internal guidance to support consistent product understanding at scale.
- Proven experience as a Product Specialist, Associate Product Manager, Solutions Consultant, or similar role within a software or technology environment.
- Strong understanding of the product domain, market place and competitive landscape.
- Strong understanding of software products, product lifecycles, and how products are sold, delivered, and supported.
- Demonstrated ability to communicate product capabilities clearly in commercial, delivery, and support contexts.
- Experience working closely with Sales, Project Management, and Support teams in a customer‑facing environment.
- Strong analytical skills with the ability to synthesise customer feedback into structured, actionable insights.
- Experience delivering product training, demos, or enablement materials to internal stakeholders.
- Excellent communication and relationship‑management skills, with a confident and collaborative approach.
- Highly organised, proactive, and comfortable managing multiple stakeholders and priorities simultaneously.
- Customer‑centric mindset with a strong sense of product ownership and accountability.
- We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above.
Why You'll Love Working with Us
As a company, we'repassionate about what we do and the citizens we serve.
If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you.
We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction.
Here’swhat you can expect
- Time Off & Work-Life Balance
- 25 Days Annual Leave+ bank holidays – plus theoptionto buy up to 10 extra days!
- Days of Difference– Up to 3 extra days off for volunteering.
- Financial Well-being & Security
- Pension Contributions– 5% employer match to support your future.
- Income Protection– Up to 75% salary cover for long-term illness.
- Life Assurance– 4x salary tax-free lump sum.
- Critical Illness Cover– £25,000 lump sum (extendable to dependents).
- Health & Perks
- Private Medical Insurance– Fast access to private healthcare.
- Health Cash Plan– Claim back physio, therapies & more.
- Dental Insurance– Cover for routine & emergency care.
- Affinity Groups– Join employee-led communities.
- Bounty Bonus– Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported.
We believe that a variety of perspectivesdrivesinnovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer.
We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic.
Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments oraccommodationstoparticipatein our recruitment process, please let us know. We are here to support you.
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Product Specialist - Pensions employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to improve outcomes for citizens while enjoying a fulfilling work-life balance in a dynamic hybrid environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist - Pensions
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Civica!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Civica would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Civica through your school's career services!
We think you need these skills to ace Product Specialist - Pensions
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Specialist - Pensions, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Specialist - Pensions position at Civica. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Civica
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
