Presales Consultant - Catering

This is a unique opportunity for a commercially-minded and customer-focused Presales Consultant to play a pivotal role in the success of Civica\’s Catering solutions. Reporting to the Head of Presales, you\’ll be a key member of the Education division, supporting our sales efforts by demonstrating product value, responding to tenders, and providing expert insight into the Catering and Hospitality sectors.
If you\’re passionate about catering and interested in connecting customer needs to practical solutions, have excellent communication skills, and would enjoy collaborating across technical and non-technical teams, this role offers the chance to influence outcomes and make a real difference.

• Serve as the subject matter expert for Civica\’s Catering Management and Cashless Catering products, supporting sales conversations across the Education and Hospitality markets.
• Deliver tailored product demonstrations that clearly address customer challenges and showcase the value of our solutions.
• Respond to bids and tenders with well-crafted, accurate content that articulates how our products meet customer needs and align with sector requirements.
• Build strong relationships with internal and external stakeholders to understand key pain points, trends, and compliance needs in the catering space.
• Lead discovery sessions with prospective clients, ensuring solutions are tailored to their operational and legislative requirements.
• Contribute to the continual improvement of presales processes and customer engagement practices, aligned to Civica\’s values and business goals.
• Support cross-functional collaboration with sales, product, and technical teams to ensure solution design and messaging reflect current market expectations.
• Maintain up-to-date knowledge of catering sector policy changes and use this insight to inform our positioning and approach.

Requirements

• Strong experience in the Catering or Hospitality sector, with a clear understanding of industry-specific challenges, compliance needs, and customer expectations.
• Excellent communication skills, with the ability to engage a range of stakeholders that would allow you to craft compelling bid content, and deliver tailored product demonstrations (training will be offered).
• A consultative and analytical mindset, with the ability to translate customer needs into practical, value-based solution proposals.
• High attention to detail and a proactive, organised approach to managing multiple priorities, particularly in deadline-driven environments like tenders and bids.
• A nice to have: demonstrated background in presales, bid management, or technical sales-ideally within the software industry and involving catering or hospitality-focused solutions.

Benefits
Why You\’ll Love Working with Us
As a company, we\’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here\’s what you can expect:
Time Off & Work-Life Balance
• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.