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For Companies At a Glance
- Tasks: Manage payroll and pensions services, ensuring compliance and delivering excellent customer support.
- Company: Join Civica, a leading software provider for public services worldwide.
- Benefits: Enjoy 25 days annual leave, health insurance, and a supportive work environment.
- Why this job: Make a real difference in public services while growing your career in a dynamic team.
- Qualifications: Experience in payroll/pensions and strong communication skills are essential.
- Other info: Be part of a company that values diversity and supports your professional development.
The predicted salary is between 36000 - 60000 £ per year.
We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day.
Why you will love this opportunity as Pensions and Payroll Administrator at Civica:
Reporting to the Pensions Manager, you will have full responsibility for the delivery of expert payroll and pensions services to your allocated customer payrolls. You will take full ownership for the service delivered ensuring payroll and pensions legislative requirements are met from start to finish of the payroll cycle, including pensions and tax year end. You will thrive in a fast-paced environment, always monitoring and adhering to all deadlines for the month for your customers. You will be the first point of contact for our customers, providing support and answering queries within our agreed Service Line.
Key Responsibilities
- Maintain Payroll Bureau procedures in general and for each customer.
- Ensure the operational delivery of all customers, focusing on managed services to the agreed customer service levels and as outlined in processing checklists.
- Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data.
- To check all statutory payroll and pension monthly and annual returns are made in a timely manner.
- Statutory compliance with all pay and pension related practices and guidance given to customers, keeping abreast of statutory legislation.
- Involvement with implementation of new allocated customer business or changes to their pension set-up.
- Compliance with the Data Protection Act and GDPR.
- Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements.
- Build up relationships with all contacts, providing outstanding customer service and regular meetings.
- Work with the Payroll and Pensions Lead and as part of the Bureau Team on suggesting and working on continuous improvement to processes and software.
- Provide cover for other team members in cases of annual leave and other absences.
- Shared responsibility of our customer contact lines.
- Focus on educational pension schemes, as well as corporate and civil service schemes.
- Attend any training courses to enable this new role to succeed.
- Completion of Ad-hoc projects for our customers.
- Assisting external auditors and providers during compliance checks.
- Ad-hoc testing to support system upgrades and changes.
- Any other tasks as requested from Payroll and Pensions Lead to ensure all team deadlines are met without errors and on time.
Requirements
- Proven experience of delivering payroll/Pension services either as part of a large in-house payroll team or outsourced team.
- Ability to manage own time effectively to meet objectives.
- Ability to manage conflicting priorities and meet all customer and legislative deadlines.
- Excellent communication skills at all levels, internally and externally.
- Experience using MS Office applications.
- CIPP qualified or interested in completing payroll qualification, sponsored by Civica.
- Experience working with payroll software.
- Great organisational and numeracy skills, working to deadlines and completing complex tasks.
- Knowledge of relevant UK legislation, tax laws and Pension auto enrolment.
Why You’ll Love Working With Us
As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.
Benefits
- 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
- Days of Difference - Up to 3 extra days off for volunteering.
- Pension Contributions - 5% employer match to support your future.
- Income Protection - Up to 75% salary cover for long-term illness.
- Life Assurance - 4x salary tax-free lump sum.
- Critical Illness Cover - £25,000 lump sum (extendable to dependents).
- Private Medical Insurance - Fast access to private healthcare.
- Health Cash Plan - Claim back physio, therapies & more.
- Dental Insurance - Cover for routine & emergency care.
- Affinity Groups - Join employee-led communities.
- Bounty Bonus - Refer a friend & get rewarded.
Equal Opportunity Statement
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Pensions and Payroll Administrator employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions and Payroll Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Civica and understanding their values. Tailor your answers to show how your skills align with their mission of delivering critical services. Be ready to discuss your experience with payroll and pensions!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience clearly, especially around managing payroll processes and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Civica team and making a difference.
We think you need these skills to ace Pensions and Payroll Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions and Payroll Administrator role. Highlight your relevant experience in payroll and pensions, and don’t forget to mention any qualifications like CIPP if you have them!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Civica and how your skills align with our mission to improve public services. Keep it engaging and personal.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Civica
✨Know Your Payroll and Pensions Inside Out
Make sure you brush up on your knowledge of payroll and pensions legislation. Familiarise yourself with the key processes and compliance requirements, as you'll need to demonstrate your understanding during the interview. Being able to discuss specific examples from your experience will show that you're not just knowledgeable but also practical.
✨Showcase Your Customer Service Skills
As a Pensions and Payroll Administrator, you'll be the first point of contact for customers. Prepare to share examples of how you've provided outstanding customer service in the past. Think about situations where you resolved queries or built relationships, as this will highlight your communication skills and ability to manage customer expectations.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like Civica, being organised is crucial. Be ready to discuss how you manage your time and prioritise tasks effectively. You might want to prepare a few anecdotes that illustrate your ability to handle conflicting priorities while meeting deadlines, as this will resonate well with the interviewers.
✨Prepare Questions About Continuous Improvement
Civica values continuous improvement, so come prepared with questions about their processes and how you can contribute. This shows your proactive attitude and willingness to engage in the team's development. Ask about any recent changes they've implemented and how they measure success in their payroll and pensions services.
