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- Tasks: Manage payroll processing for NHS Trusts, ensuring accuracy and compliance.
- Company: Civica creates software that supports essential public services globally.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a pension match.
- Why this job: Join a passionate team making a real difference in public services.
- Qualifications: Understanding of payroll legislation and experience in customer-focused environments required.
- Other info: Opportunity to volunteer with extra days off and join employee-led communities.
The predicted salary is between 36000 - 60000 £ per year.
We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day.
We’re hiring for a Payroll Controller to work in our NHS team who deliver fully managed payroll services for parts of the NHS. Reporting to the NHS Payroll Team Manager, you will be responsible for all aspects of fully managed payroll processing as outlined below, supported by NHS Payroll Administrators. You will deliver managed payroll services to NHS Trusts end to end including data input, payroll processing and reporting, BACS processing and Legislative reporting using ESR (Electronic Staff Record) which is the national payroll software for the NHS. You will act as the first point of contact for Trust employees and Trust staff managing any day to day issues as they arise.
Responsibilities
- To key and check and process payroll input
- To produce monthly reporting for the client and submit BACS upon authorization
- Producing scheduled payroll reports and payslips
- To ensure all payments are processed accurately and on time according to the agreed schedules
- To handle client queries in a professional and friendly manner with agreed resolutions and outcomes
- To maintain communication with 3rd parties such as HMRC, NHS Pensions and Courts.
- To process year end returns accurately and on time
- To ensure compliance to all legislative requirements
- To update your skills in line with the NHS specific changes which are communicated by our Specialist Team and ESR user notices.
- Organising Monthly Conference calls with clients to discuss performance and any issues that have arisen during the month.
- Compliance with the Data Protection Act and GDPR
- Any other duties as required by your Team Manager
Minimum Requirements
- An understanding of Payroll legislation (essential)
- An understanding of NHS Terms and Conditions (preferred)
- A working knowledge of statutory deductions and how these are calculated (essential)
- Working knowledge of Microsoft Office (essential)
- Ability to prioritise and remain calm under pressure (essential)
- Understand the need to follow established processes and run sheets as set out by our NHS Specialist Team.
- Ability to use own initiative and lead within a team
- Ability to think logically and solve problems effectively
- Have a positive ‘get the job done’ attitude
- CIPP Qualified or equivalent (preferred)
- Experience of working in a customer focused environment
- Experience of processing payrolls accurately and on time, NHS specific experience preferred but not essential.
- Experience of communicating with stakeholders and employees in a professional and helpful manner
Why You'll Love Working with Us
As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
Payroll Controller - NHS employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Controller - NHS
✨Tip Number 1
Familiarise yourself with NHS payroll legislation and processes. Understanding the specific requirements and regulations will not only help you in the role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Network with current or former employees in the NHS payroll sector. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with payroll software, especially if you have used ESR or similar systems. Highlighting your technical skills will show that you can hit the ground running in this role.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've handled payroll issues in the past. This will showcase your capability to manage day-to-day challenges effectively.
We think you need these skills to ace Payroll Controller - NHS
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Payroll Controller position. Understand the key responsibilities and required skills, especially those related to payroll legislation and NHS processes.
Tailor Your CV: Customise your CV to highlight relevant experience in payroll processing and customer service. Emphasise any specific knowledge of NHS terms and conditions, as well as your ability to handle client queries professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for public service and technology. Mention how your skills align with Civica's mission and how you can contribute to their goals in delivering managed payroll services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in payroll management.
How to prepare for a job interview at Civica
✨Understand Payroll Legislation
Make sure you brush up on your knowledge of payroll legislation, as this is essential for the role. Be prepared to discuss how you have applied this knowledge in previous positions or how you would approach specific scenarios.
✨Familiarise Yourself with NHS Terms
While not mandatory, having a grasp of NHS terms and conditions can set you apart from other candidates. Research common terms and processes used within the NHS payroll system to demonstrate your initiative and interest in the sector.
✨Showcase Your Customer Service Skills
As the first point of contact for Trust employees, it's crucial to exhibit strong customer service skills. Prepare examples of how you've effectively handled client queries in the past, focusing on your ability to remain calm and professional under pressure.
✨Demonstrate Problem-Solving Abilities
The role requires logical thinking and effective problem-solving. Think of instances where you've successfully resolved issues in a timely manner, and be ready to share these experiences during the interview to highlight your capability.
