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- Tasks: Support the Payments Team by handling customer queries and processing payments.
- Company: Civica creates software for public services, impacting over 100 million citizens globally.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a supportive work-life balance.
- Why this job: Make a real difference in people's lives while growing in a dynamic team environment.
- Qualifications: Organised, detail-oriented, with good IT skills; previous office experience is a plus.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we\’re at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as Payments Team Administrator at Civica
As a Payments Administrator, you’ll play a key role in supporting the smooth operation of our Payments Team while delivering excellent customer service. You’ll be the first point of contact for customers with questions about their private health payments and coverage, helping them resolve issues quickly and efficiently.
This is an exciting opportunity for someone who is organised, detail-oriented, and passionate about delivering outstanding customer service. You’ll gain valuable experience in a dynamic team environment, with the chance to take ownership of your role and make a real difference to the people we support.
What you will do to be successful in this role
Key responsibilities:
- Handle customer queries via email and phone in a professional and friendly manner.
- Process payments and provide clear information to customers regarding their private health coverage.
- Manage correspondence and support general administrative tasks within the Payments Team.
- Collaborate closely with the Payments Team Supervisor to ensure smooth team operations.
- A passion for customer service and a professional telephone manner.
- Good all-round IT skills, including MS Office (particularly Excel).
- Strong organisational skills with a flexible, can-do attitude.
- Previous office experience (preferred but not essential).
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don\’t necessarily meet every single point on the list above, please still get in touch. We\’d love to have a chat and see if you could be a great fit.
Why You\’ll Love Working with Us
As a company, we\’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here\’s what you can expect:
Time Off & Work-Life Balance
25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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Payments Team Administrator employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Team Administrator
✨Tip Number 1
Familiarise yourself with Civica's mission and values. Understanding their commitment to public services and customer satisfaction will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for customers, demonstrating your ability to handle queries professionally and efficiently can set you apart from other candidates.
✨Tip Number 3
Get comfortable with MS Office, especially Excel. Being able to showcase your proficiency in these tools during the interview can highlight your organisational skills and readiness for the administrative tasks involved.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Sharing specific instances where you've made a difference can demonstrate your problem-solving abilities and commitment to excellent service.
We think you need these skills to ace Payments Team Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Payments Team Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your interest in working with Civica. Mention specific examples of how you've successfully handled customer queries or administrative tasks in the past, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Civica
✨Show Your Customer Service Passion
Since the role involves handling customer queries, it's essential to demonstrate your passion for customer service. Share examples from your past experiences where you went above and beyond to help a customer or resolve an issue.
✨Be Prepared with Payment Processing Knowledge
Familiarise yourself with basic payment processing concepts and terminology. Being able to discuss how payments work and any relevant experience you have will show that you're ready to hit the ground running.
✨Highlight Your Organisational Skills
As the role requires strong organisational skills, be ready to discuss how you manage your time and tasks effectively. You could mention specific tools or methods you use to stay organised, especially in a busy environment.
✨Demonstrate IT Proficiency
Since good all-round IT skills are important, particularly in MS Office, be prepared to discuss your experience with these tools. If you have specific examples of how you've used Excel or other software to improve efficiency, share those during the interview.
