At a Glance
- Tasks: Manage pension administration tasks in a supportive team environment.
- Company: Join Civica, a forward-thinking organisation dedicated to excellent customer service.
- Benefits: Enjoy 25 days annual leave, health insurance, and a generous pension contribution.
- Other info: Be part of an equal opportunity employer with a focus on community and support.
- Why this job: Make a difference in people's lives while developing your skills in a dynamic role.
- Qualifications: Customer service experience and proficiency in Microsoft Excel and Word required.
The predicted salary is between 29970 - 36483 € per year.
The Pensions Administrator role at Civica involves managing essential pension administration tasks in a supportive team environment.
Responsibilities include:
- Data input and filing (paper and electronic)
- Receiving, organising, and processing information
- Answering telephones and contacting customers to handle basic client queries
- Producing benefit statements
- Opting members into and out of the scheme
- Processing refund requests
- Guiding members through the retirement process
- Submitting retirement applications
- Gathering and distributing mail
- Assisting the Senior Pensions Administrators with various duties
Experience / Qualifications:
- Previous experience delivering excellent customer service in a customer-focused environment
- Working knowledge of Microsoft Excel and Word
- Ability to prioritise and remain calm under pressure
- Accuracy and attention to detail
- Understanding the need to follow established procedures
- Ability to use own initiative within a team environment
- A progressive approach to change and improvement
- Logical thinking and problem-solving skills
- Time management and interpersonal skills
- Methodical and analytical approach
Benefits:
- 25 days annual leave plus bank holidays; option to purchase up to 10 extra days
- Days of Difference – up to 3 extra days off for volunteering
- 5% employer pension contribution match
- Income protection up to 75% salary cover for long-term illness
- Life assurance 4x salary tax-free lump sum
- Critical illness cover £25,000 lump sum (extendable)
- Private medical insurance with rapid access
- Health cash plan to claim back physiotherapy, therapies and more
- Dental insurance covering routine and emergency care
- Electric vehicle scheme with a range of electric and hybrid vehicles
- Affinity groups: employee-led communities
- Bonus programme for referrals
Equal Opportunity Employer: We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency.
Accommodation: If you need adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
NHS Pensions Administrator employer: Civica
Civica is an exceptional employer, offering a supportive team environment for NHS Pensions Administrators where your contributions are valued and recognised. With generous benefits including 25 days of annual leave, a robust pension scheme, and opportunities for personal growth through volunteering initiatives, Civica fosters a culture of inclusivity and employee well-being. Located in a dynamic setting, you will have the chance to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land NHS Pensions Administrator
✨Tip Number 1
Get to know the company! Research Civica and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and pensions administration. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! Bring examples of how you've used Microsoft Excel and Word in previous roles. We love seeing candidates who can demonstrate their technical abilities and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you on their radar.
We think you need these skills to ace NHS Pensions Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pensions Administrator role. Highlight any relevant experience in customer service and data management, as these are key for us at Civica.
Showcase Your Skills:Don’t forget to showcase your skills in Microsoft Excel and Word! We love seeing candidates who can demonstrate their technical abilities, so include specific examples of how you've used these tools.
Be Clear and Concise:When writing your cover letter, be clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role!
Apply Through Our Website:Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Civica
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pension schemes, especially those relevant to the NHS. Familiarise yourself with common terms and processes like scheme enrolments, benefit statements, and retirement applications. This will show that you're not just interested in the role but also understand its core responsibilities.
✨Showcase Your Customer Service Skills
Since this role involves handling client queries, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or provided exceptional support. This will demonstrate your ability to remain calm under pressure and prioritise client needs.
✨Demonstrate Attention to Detail
Accuracy is key in pension administration. During the interview, highlight instances where your attention to detail made a difference in your work. You might want to mention how you’ve successfully managed data entry tasks or processed information without errors in the past.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that assess your logical thinking and problem-solving skills. Think about challenges you've faced in previous roles and how you approached them. This will help you illustrate your methodical approach and ability to use your initiative within a team environment.
