OnDemand Revenues, Benefits, and ASC Officer in Newcastle upon Tyne

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.

Why you will love this opportunity as a Revenues, Housing Benefits, Assessment & OnDemand Officer at Civica:

If you know Revenues and Benefits inside out — and you thrive on accuracy, legislation, and delivering real outcomes — this is your opportunity to step into a high-impact OnDemand role with Civica. We’re looking for experienced professionals who can confidently manage Revenues, Housing Benefit, or Financial Assessment work. As a Revenues, Assessments, Property Inspection or OnDemand Officer at Civica, you’ll play a vital role in supporting Local Authorities to deliver accurate, compliant, and customer-focused financial and benefits services. You’ll be at the heart of Revenues and Benefits operations, helping customers understand their liabilities, entitlements, and payment options while ensuring all work aligns with legislation and best practice. This is a varied and rewarding opportunity where no two days are the same. You’ll use your technical knowledge, attention to detail, and strong communication skills to assess claims, manage accounts, resolve queries, and support effective collection and recovery processes. Whether working on Revenues, Assessments, Property Inspections or within an OnDemand contract, you’ll make a real impact by helping councils deliver essential services efficiently and fairly.

Responsibilities include:

• Handling overpayments, refunds & payment arrangements
• Assessing and processing Housing Benefit & Council Tax Support claims
• Managing Council Tax & Non-Domestic Rates billing, recovery & enforcement
• Preparing cases for court or tribunal
• Responding to customer and stakeholder queries with clarity & confidence
• Ensuring compliance with legislation, policy & DWP guidance
• Identifying irregularities and escalating appropriately

You’ll work within defined client contract parameters, accessing systems (including CIS where appropriate) and delivering services accurately, efficiently, and professionally.

What We’re Looking For:

• Minimum 3 years’ experience in Revenues and/or Benefits
• Strong working knowledge of relevant legislation
• Confident decision-maker (liability, recovery, overpayments, arrangements)
• Excellent communication skills — written & verbal
• Comfortable handling complex queries and sensitive situations
• Highly organised, accurate, and deadline-focused
• Strong IT skills and experience using online processing systems

Bonus Points For:

• IRRV qualification
• Multi-system processing experience
• Experience supporting or mentoring colleagues

We Want You to Bring Your Whole Self to Work:

There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Benefits:

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.

Here’s what you can expect:

• 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days
• Days of Difference - Up to 3 extra days off for volunteering
• Pension Contribution - 5% employer match to support your future
• Income Protection - Up to 75% salary cover for long-term illness
• Life Assurance - 4x salary tax-free lump sum
• Critical Illness Cover - £25,000 lump sum (extendable to dependents)
• Private Medical Insurance - Fast access to private healthcare
• Health Cash Plan - Claim back physio, therapies & more
• Dental Insurance - Cover for routine & emergency care
• Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles
• Affinity Groups - Join employee-led communities
• Bounty Bonus - Refer a friend & get rewarded

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.