Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer issues and manage support tickets for cloud-based platforms.
- Company: Public-sector software company with a focus on local government solutions.
- Benefits: Annual leave, pension scheme, and supportive work environment.
- Why this job: Join a team making a difference in public services while developing your skills.
- Qualifications: Experience in software support and strong communication skills required.
- Other info: Fast-paced role with opportunities for growth in the tech sector.
The predicted salary is between 28800 - 43200 £ per year.
A public-sector software company is seeking a Support Analyst for its Income Management team in Manchester. The role involves resolving customer issues with cloud-based platforms for local government and public-sector clients.
Responsibilities include:
- Ticket management
- Fault investigation
- Collaboration with technical teams
Candidates should have experience in software support, excellent communication skills, and the ability to handle high-pressure situations. A range of benefits is offered, including annual leave and a pension scheme.
Income Management Support Specialist in Manchester employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Support Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on job openings and company culture.
✨Tip Number 2
Prepare for the interview by practising common questions related to software support. We recommend role-playing with a friend to boost your confidence and refine your answers, especially around handling high-pressure situations.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved customer issues in the past. We want to see how you think on your feet and collaborate with technical teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Income Management Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software support and any relevant skills. We want to see how your background aligns with the Income Management role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting local government and public-sector clients. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Civica
✨Know Your Stuff
Make sure you brush up on your knowledge of cloud-based platforms and software support. Familiarise yourself with common issues that local government clients might face, as well as the specific tools and technologies used by the company.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice explaining complex technical issues in simple terms. You might be asked to demonstrate how you would handle a customer query, so think about how you can convey empathy and clarity.
✨Prepare for Pressure
This role involves high-pressure situations, so be ready to discuss how you've managed stress in the past. Think of examples where you successfully resolved issues under tight deadlines or challenging circumstances.
✨Collaborate Like a Pro
Collaboration with technical teams is crucial, so prepare to talk about your experience working in teams. Highlight any instances where you’ve worked cross-functionally to solve problems, and be ready to discuss how you approach teamwork.
