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- Tasks: Deliver consultancy and training to help clients streamline processes and improve outcomes.
- Company: Civica, a leading software provider for public services worldwide.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in public services while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for technology and customer engagement.
- Other info: Join a team dedicated to supporting over 100 million citizens globally.
The predicted salary is between 36000 - 60000 £ per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we are at a pivotal point on our journey to realise that aspiration.
As an Implementation Consultant within our People & Workforce Management – Legal & Records division, you’ll play a key role in delivering consultancy, training, and quality assurance services to our customers, including Local Authority Legal teams, Coroners, and Mortuaries. You’ll work closely with client project teams to design workflows, implement solutions, and provide expert training to end users. This is a fantastic opportunity to combine technical knowledge with customer engagement, helping organisations streamline processes and achieve better outcomes.
Key Responsibilities- Liaise with client teams to identify requirements and configure workflows within Civica Legal solutions.
- Test workflows and implement systems, making adjustments as needed.
- Deliver training to end users and create supporting documentation such as user guides and manuals.
- Maintain and update training materials in line with product development.
- Produce post-project reports and manage agreed actions with customers.
- Demonstrate products to potential and existing clients.
- Test new software releases and produce failure reports where necessary.
- Build strong client relationships while managing multiple projects and supporting project management activities.
- Create product specifications for new developments and assist with testing.
- Mentor new starters and support onboarding processes.
Implementation Consultant in Manchester employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Civica on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Implementation Consultant.
✨Tip Number 2
Prepare for the interview by practising common questions related to consultancy and training. We should also be ready to showcase our problem-solving skills with real-life examples from past experiences.
✨Tip Number 3
Showcase our technical know-how! Be ready to discuss how we’ve implemented solutions or improved workflows in previous roles. This will help us stand out as someone who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re genuinely interested in joining the Civica team.
We think you need these skills to ace Implementation Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Consultant role. Highlight relevant experience, especially in consultancy and training, and don’t forget to showcase your technical skills that align with Civica's software solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for helping local authorities and other clients streamline their processes.
Showcase Your Communication Skills: As an Implementation Consultant, strong communication is key. In your application, demonstrate your ability to engage with clients and deliver training effectively. Use examples from past experiences to illustrate this.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Civica
✨Know the Company Inside Out
Before your interview, take some time to research Civica and its role in the GovTech space. Understand their software solutions and how they impact public services. This will not only show your interest but also help you relate your skills to their mission.
✨Showcase Your Technical Skills
As an Implementation Consultant, you'll need a blend of technical knowledge and customer engagement skills. Be prepared to discuss specific examples of how you've configured workflows or delivered training in previous roles. Highlight any experience with legal or records management systems if you have it!
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about past projects where you had to liaise with clients, manage multiple tasks, or adapt to changes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Communication Skills
Since this role involves training and building client relationships, it's crucial to showcase your communication skills. Practice explaining complex concepts in simple terms, and be ready to discuss how you’ve successfully engaged with clients in the past.
