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For Companies At a Glance
- Tasks: Provide first and second line support while managing customer issues and software configuration.
- Company: Leading software provider in Greater London with a focus on career development.
- Benefits: Enjoy 25 days annual leave, pension contributions, and private medical insurance.
- Why this job: Join a dynamic team and kickstart your career in Technical Support.
- Qualifications: Excellent customer service and communication skills are essential.
- Other info: Great opportunity for growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading software provider in Greater London is seeking a Support Analyst passionate about developing their career in Technical Support. In this role, you will provide first and second line support, manage customer issues, perform software configuration, and collaborate with technical teams.
Excellent customer service and communication skills are essential, with the opportunity to work within a dynamic team environment. You will enjoy numerous benefits including 25 days annual leave, pension contributions, and private medical insurance.
Support Analyst — 1st/2nd Line for Public Sector in London employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst — 1st/2nd Line for Public Sector in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you’d handle tricky customer issues or software configurations. We want to show that we can think on our feet!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, it’s all about making complex stuff easy to understand for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Analyst — 1st/2nd Line for Public Sector in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Support Analyst role and how you can contribute to our dynamic team. Keep it friendly and professional!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Civica
✨Know Your Tech Inside Out
Make sure you brush up on the software and tools relevant to the role. Familiarise yourself with common issues that users face and how to resolve them. This will show your potential employer that you're not just passionate about tech, but also ready to tackle real-world problems.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples of how you've successfully handled customer queries in the past. Think about times when you went above and beyond to help someone out – this will demonstrate your commitment to providing top-notch support.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. During the interview, you'll likely need to demonstrate your ability to communicate effectively with both technical teams and customers. Clear communication can set you apart from other candidates.
✨Be Ready to Collaborate
This role involves working within a dynamic team environment, so be prepared to discuss your experience in teamwork. Share specific examples of how you've collaborated with others to solve problems or improve processes, highlighting your ability to work well with diverse groups.
