DescriptionWe're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. Why you will love this opportunity as a Regional Key Account Manager at CivicaAs Regional Key Account Manager within Civica's Local Government business, you'll take ownership of a portfolio of accounts building the executive relationships, growth plans and commercial strategy that keep Civica front of mind as the trusted partner helping Local Government deliver better outcomes for their communities. What you will do to be successful in this roleOwning key accounts - accountable end-to-end for relationship strength, growth and retention across your patchBuilding account plans that mean something - grounded in a clear understanding of each client's objectivesHunting new business - identifying and developing Enterprise and multi-solution (MSA) opportunities across the portfolioGrowing digital partnerships - that support regional growth and better customer outcomesDefining how Civica wins - in Local Government and Regulated markets, regionallyBringing thought leadership - to customers, partners and colleagues — not just product pitchesReading the room (and the data) - tracking customer sentiment and turning insight into retention and growth activityRequirementsDeep expertise in Local Government and regulated markets Strategic account growth, retention and expansion Strong commercial acumen and value-based selling Executive stakeholder management and relationship building Proven ability to identify and convert growth opportunitiesWhy You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. BenefitsTime Off & Work-Life Balance25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & SecurityPension Contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long-term illness. Life Assurance – 4x salary tax-free lump sum. Critical Illness Cover – 25,000 lump sum (extendable to dependents).Health & PerksPrivate Medical Insurance – Fast access to private healthcare. Health Cash Plan – Claim back physio, therapies & more. Dental Insurance – Cover for routine & emergency care. Affinity Groups – Join employee-led communities. Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you. Job SummaryID: 0553BBD21CDepartment: GTMType: full time
Key Account Manager -Service (Permanent) in London employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to improve outcomes for citizens while enjoying a fulfilling work-life balance in a dynamic hybrid environment.
