Customer Team Experience Partner in London

We are Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we are at a pivotal point on our journey to realise that aspiration.

This is a high-visibility, strategic role within a small, focused team of four, part of a global Business Unit of 1,200 colleagues (800 UK-based). You will be responsible for shaping and delivering initiatives that make Civica an even better place to work, helping teams thrive and improving engagement across our business. This role is perfect if you are positive, energetic, creative, and enjoy turning ideas into action. You will get the chance to design and deliver innovative programmes, organise engaging events, and use data-driven insights (including quarterly Peakon surveys) to measure impact and demonstrate real improvements in employee experience.

• Design and lead initiatives to enhance employee engagement, well-being, and experience across the UK business.
• Turn engagement insights into actionable programmes, helping teams feel heard, valued, and supported.
• Organise events, workshops, and activities that strengthen culture, communication, and collaboration.
• Travel across the UK as required to engage with colleagues and stakeholders in person.
• Collaborate with senior leadership to ensure alignment between engagement initiatives and strategic business goals.
• Monitor and report on engagement metrics (e.g., Peakon), driving continuous improvement and celebrating successes.
• Act as a visible, approachable champion for employees, fostering a positive and inclusive environment.

Experience in employee experience, engagement, or organisational development roles is required. Familiarity with public sector or mission-driven environments is highly desirable. You should be creative, proactive, and solution-oriented with excellent communication and influencing skills. You must be comfortable working in a fast-paced, high-visibility environment with senior stakeholders. The ability to plan, prioritise, and manage multiple initiatives effectively is essential. An energetic, positive, and enthusiastic approach to people and culture is also important.

There is no such thing as the perfect candidate, so if you think you have what it takes but do not necessarily meet every single point on the list above, please still get in touch. We would love to have a chat and see if you could be a great fit.

As a company, we are passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.