Implementation Consultant/ Field Service Engineer

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.

As an Implementation Consultant at Civica, you’ll help schools and education providers harness technology that makes everyday operations smoother and more efficient. Your work directly impacts how institutions serve students and communities, ensuring our software delivers real value where it matters most. This is an exciting opportunity to combine your technical expertise with meaningful, people-centered problem solving at the heart of Civica’s mission to improve public services.

What you will do to be successful in this role:

• Lead successful software implementations — guide clients through configuration, data migration, and go-live to ensure smooth, efficient deployments that deliver measurable value.
• Act as a trusted advisor — understand each client’s unique needs and tailor Civica’s education solutions to drive better operational and learner outcomes.
• Deliver expert training and consultancy — empower users with the knowledge and confidence to get the most from our products.
• Collaborate cross-functionally — work closely with product, development, and support teams to resolve issues, share insights, and continuously improve delivery.
• Champion quality and best practice — ensure solutions meet high standards for accuracy, reliability, and usability while maintaining consistent project documentation.
• Drive customer success — build strong relationships that promote adoption, satisfaction, and long-term partnership.
• Contribute to continuous improvement — identify opportunities to enhance our implementation approach, product functionality, and client experience.
• Support innovation and growth — feed real-world insights back to Civica’s teams to shape future software enhancements and ensure we stay ahead of client needs.

Requirements:

• Proven experience delivering software implementations — from configuration and data migration through to go-live and post-launch support.
• Strong client-facing communication skills — able to build trust, manage expectations, and translate complex technical concepts into clear, practical guidance.
• Analytical problem-solving ability — quickly identifies issues, proposes effective solutions, and maintains a calm, solutions-focused approach.
• Collaborative mindset — works seamlessly with cross-functional teams including product, development, and support to achieve shared goals.
• Organised and delivery-focused — manages multiple projects effectively, prioritising workload to meet deadlines and maintain quality.
• Adaptability and curiosity — thrives in dynamic environments, learns new systems quickly, and embraces continuous improvement.
• Commitment to customer success — genuinely motivated by helping clients achieve positive outcomes through technology.
• Technical literacy — comfortable working with data, cloud-based systems, and modern software tools to support configuration and troubleshooting.
• Ability to drive and travel — must hold a full UK driving licence and have access to a vehicle, with flexibility to visit client sites across the UK as required.

Benefits:

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies more.
• Dental Insurance – Cover for routine emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.