Implementation Consultant

We are Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.

As a company, we are passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Join Civica as a Product Consultant! Are you passionate about technology and customer success? We are looking for a Product Consultant to take on a crucial role within Civica's LG Division Services Team. You will work with a range of customers and products, ensuring smooth implementations of our Transend Fleet Management and Delivery Management solutions. If you thrive in a dynamic environment and enjoy solving challenges, this is the perfect opportunity for you.

What You'll Be Doing:

• Deliver expert consultancy services for Civica's Transend products, providing top-tier technical advice and training.
• Implement and configure Civica software in line with project guidelines, ensuring delivery on time and within budget.
• Use your technical skills to administer MSSQL databases and create SQL scripts, stored procedures, functions, and triggers.
• Support customers in User Acceptance Testing (UAT), managing issues and ensuring resolutions.
• Identify and act on opportunities to offer additional products or services.
• Produce high-quality documentation for both internal and customer use.
• Collaborate closely with project managers, account managers, and customers to ensure clear communication throughout the project lifecycle.
• Provide excellent customer service, managing queries and escalating issues where needed.

What You'll Bring:

• Experience in software implementation, preferably within a software house or the transport sector.
• Strong SQL skills and knowledge of database administration.
• Expertise in Microsoft Server and IIS configuration.
• Ability to gather requirements and work closely with customers to ensure successful project delivery.
• Exceptional communication skills, both written and verbal.
• A positive, proactive mindset with strong problem-solving skills.
• Willingness to travel throughout the UK and Ireland to support customers.

Why You'll Love Working with Us:

We know that when our people are happy, they work better and have greater job satisfaction. Here’s what you can expect:

• Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old.
• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.
• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
• Flexible Work: We have the technology and tools to support you working in our hybrid environment.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.