Implementation Consultant

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.

Why you will love this opportunity as an Implementation Consultant at Civica:

The Implementation Consultant will develop an in-depth working knowledge of the Revenues and Benefits OpenRevenues solutions and associated service packages. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully on time and on budget, and to a high level of customer satisfaction. The candidate's knowledge and experience will help ensure that Civica is recognised as the leading supplier in the marketplace. The Implementation Consultant will achieve this through positivity, action, professionalism, customer service, and industry knowledge.

What you will do to be successful in this role:

• Provide all aspects of Professional Consultancy Services for Revenues and Benefits Products to Civica customers.
• Provide Training on Civica Products to customers; including delivery quality seminars to large customer groups.
• Implement and configure Civica software following Civica project documentation, implementation guidelines and quality standards.
• Identify opportunities to provide additional products and services.
• Testing and due diligence during implementations & upgrades.
• Produce and maintain documentation to high standards for internal and customer use, including user literature and configuration documentation.
• Communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and recommend follow-on actions.
• Customisation of software instances with the use of in-house customisation language.
• Provide training in a remote and/or classroom and one to one formats.
• Work with customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams.
• Liaise with the Civica project manager and account managers.
• Provide regular internal progress reports.
• Manage implementation problems, escalating as appropriate.
• Commercial acumen to manage deliverables to agreed scope and identify any activities/services over & above that contracted for.

Recent experience within a software implementation role for a software house or within the Local Government sector.

Good commercial awareness.

Ability to gather and define requirements, including documentation and appropriate customer sign-off.

Good presentation skills.

Excellent communication skills, both written and verbal.

Ability to take ownership of problems and see them to resolution.

Good under pressure.

Prepared to travel throughout the UK and Ireland.

Positive, proactive & self-motivated.

A clean driving license.

Good customer service skills and ability to deal with customer queries and complaints.

Time management skills with the ability to work with minimum supervision.

Experience in any of the following: Council Tax, Business Rates Administration, Housing Benefit, Council Tax Reduction (CTR).

Ability to develop self and team members' consultancy capabilities, through internal training and mentoring.

Experienced in all Microsoft Office products.

We Want You to Bring Your Whole Self to Work:

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Why You’ll Love Working with Us:

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

Here’s what you can expect:

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.