Housing Benefits Specialist

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

This is a fully remote, on-demand role where you'll provide specialist support to local authority clients across Revenues, Benefits, Assessments and Property Inspection services during periods of increased demand, project delivery, or staffing pressure. You'll play a key role in ensuring that Council Tax, Business Rates and Benefits administration is delivered accurately, efficiently and in accordance with current legislation.

Depending on your experience, you'll work within one or more specialist areas including Revenues, Assessments or Property Inspection activities. This role is ideal for an experienced local government professional who enjoys working independently, managing their own workload and making a direct impact for clients across the UK.

• Process Council Tax, Business Rates and Benefits work accurately and in line with relevant legislation and regulations.
• Assess information from multiple sources to determine claims, liabilities, reductions, discounts, exemptions and recovery actions.
• Respond to customer, stakeholder and client enquiries by telephone, email and written correspondence.
• Carry out account maintenance, billing, payment arrangements, recovery actions and overpayment processing as required.
• Gather, review and verify evidence in support of Housing Benefit and Council Tax Support claims.
• Process revisions, appeals, disputes and overpayment recovery actions in accordance with legislation and local procedures.
• Liaise with government departments, local authority stakeholders and external agencies where required.
• Undertake property inspections, validation visits and reporting activities where relevant to your specialism.

Minimum three years' experience working within Revenues, Benefits, Assessments or a related local government environment.

Strong working knowledge of Council Tax, Business Rates, Housing Benefit and/or Council Tax Support legislation.

Experience processing assessments, liabilities, payments, recovery actions or property inspection activities.

Confident using Revenues and Benefits systems and online case management platforms.

Ability to work independently with minimal supervision whilst managing competing priorities.

Experience working across multiple Revenues and Benefits software platforms.

Property Inspection experience relating to Council Tax or Business Rates liabilities.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know.