Head of Projects

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As Head of Projects within our People & Workforce Management – Education team, you'll lead a team of Project Managers delivering exceptional service to customers across our portfolio. You'll set the standard for customer experience during implementation, ensuring projects are delivered on time, within budget, and to the highest quality. This is a leadership role where you'll mentor and develop your team, drive continuous improvement, and collaborate across functions to optimise delivery. If you're passionate about inspiring teams and shaping project excellence, this is the role for you.

Key Responsibilities

• Lead and mentor a team of Project Managers, fostering collaboration and accountability.
• Oversee delivery of a portfolio of projects within agreed timescales and budgets.
• Manage programme budgets and mitigate risks to revenue.
• Ensure robust governance, risk management, and change control processes.
• Drive continuous improvement in project management tools, templates, and frameworks.
• Collaborate with PMO and other teams to embed best practices.
• Act as the escalation point for major issues and promote problem-solving across teams.
• Forecast and manage billable utilisation against targets.
• Facilitate team meetings, workshops, and development initiatives.
• Carry out full line management responsibilities including recruitment, appraisals, and resource allocation.

Requirements

• Proven experience in Service Delivery and Project Management (PRINCE2 preferred) within GovTech or related public sector fields (NHS, local authority, education etc).
• Strong leadership skills with a track record of inspiring and developing teams.
• Excellent communication and stakeholder engagement skills.
• Ability to manage budgets, risks, and complex project portfolios.
• Strong organisational and planning capabilities.

Preferred Skills

• Knowledge of project delivery within GovTech.
• Proficiency in Microsoft tools (Word, Excel, PowerPoint, Project).
• Familiarity with Civica systems including SOPs and Proact.

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days.
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.