At a Glance
- Tasks: Lead and modernise customer support operations in the UK and India.
- Company: Civica, a forward-thinking GovTech company focused on transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to impactful transformation.
- Why this job: Drive AI innovation and make a real difference in customer experiences.
- Qualifications: Experience in customer support leadership and a passion for technology.
The predicted salary is between 81000 - 99000 £ per year.
Civica is seeking a Senior Support Director to lead our UK and India Customer Support organisation.
Reporting to the Chief Customer Officer, you will shape a future-ready support function, modernising operations and building scalable processes.
You will drive AI-enabled automation, improve customer outcomes, and partner with Product, Engineering and Go-To-Market teams to deliver measurable transformation across Civica's Gov Tech platform.
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Global Support Director UK & India AI-Driven Transformation employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to improve outcomes for citizens while enjoying a fulfilling work-life balance in a dynamic hybrid environment.
