Employee Relations Specialist
Employee Relations Specialist

Employee Relations Specialist

Altrincham Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage complex employee relations cases and foster a fair workplace.
  • Company: Join Civica, a leader in GovTech, making a difference globally.
  • Benefits: Enjoy 25 days annual leave, private healthcare, and a supportive work culture.
  • Why this job: Be a key player in shaping employee relations and driving positive change.
  • Qualifications: Experience in employee relations and strong understanding of employment law.
  • Other info: Inclusive environment with opportunities for personal and professional growth.

The predicted salary is between 36000 - 60000 Β£ per year.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we\’re at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Employee Relations Specialist at Civica

For People Operations this means building a strong foundation of people processes and policies to ensure that we are building, maintaining and growing our return on people investment. Our people operations includes creating one source of truth for all people data.

The Employee Relations Specialist is a key member of the People Operations team, you will be a subject matter expert for Employee Relations (ER). With a deep understanding of local employment legislation and company policy. In this role you will play a critical role in fostering a fair, compliant, and high performing workplace.

What you will do to be successful in this role:

Responsibilities:

  • Own and manage complex/high risk ER cases from initiation through to resolution, ensuring timely, fair, and legally sound outcomes
  • Coach and support ER staff through ER cases and policy development
  • Apply sound judgment to resolve ER issues early, before formal case escalation where appropriate
  • Oversee day-to-day union relations (where applicable), partnering with People Ops leadership on policy and negotiation matters
  • Lead and conduct internal investigations with discretion and professionalism
  • Monitor ER case volumes and trends by type to identify patterns and inform proactive interventions
  • Lead and drive proactive review of policies in response to legislative changes or evolving business needs
  • Partner with line managers to build ER capability through coaching and targeted upskilling opportunities
  • Demonstrated experience managing a wide range of Employee Relations (ER) cases first-hand, with a fair and consistent approach
  • Proven track record of delivering change programmes, ideally involving restructuring or redundancy, with empathy and strategic foresight
  • Experience working in high volume environments, with the ability to plan, prioritise, and manage workload effectively
  • Strong awareness of evolving people strategies, employment law, and market trends, including competitor activity and industry developments
  • Ability to work at pace while maintaining attention to detail, professionalism, and care in every interaction

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don\’t necessarily meet every single point on the list above, please still get in touch. We\’d love to have a chat and see if you could be a great fit.

Why You\’ll Love Working with Us

As a company, we\’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here\’s what you can expect:

Time Off & Work-Life Balance

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – Β£25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

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Employee Relations Specialist employer: Civica

Civica is an exceptional employer that prioritises the well-being and growth of its employees while making a meaningful impact on public services worldwide. With a strong commitment to work-life balance, generous leave policies, and comprehensive health benefits, Civica fosters a supportive and inclusive work culture where every team member can thrive. As an Employee Relations Specialist, you will have the opportunity to develop your expertise in a dynamic environment, contributing to a fair and compliant workplace that champions the needs of citizens and those who serve them.
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Contact Detail:

Civica Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Employee Relations Specialist

✨Tip Number 1

Network like a pro! Reach out to current or former employees at Civica on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.

✨Tip Number 2

Prepare for the interview by researching Civica's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with our mission to improve public services.

✨Tip Number 3

Practice common interview questions, especially those related to Employee Relations. We want to see how you handle complex cases and your approach to fostering a fair workplace.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.

We think you need these skills to ace Employee Relations Specialist

Employee Relations Expertise
Knowledge of Employment Legislation
Case Management
Coaching and Mentoring
Conflict Resolution
Internal Investigations
Policy Development
Data Analysis
Change Management
Union Relations
Attention to Detail
Workload Management
Communication Skills
Strategic Thinking

Some tips for your application 🫑

Tailor Your Application: Make sure to customise your CV and cover letter for the Employee Relations Specialist role. Highlight your relevant experience and skills that align with our mission at Civica. We want to see how you can contribute to our goal of delivering critical services!

Showcase Your ER Expertise: Since this role is all about Employee Relations, don’t hold back on sharing your knowledge! Include specific examples of how you've managed ER cases or developed policies in the past. We love seeing real-world applications of your expertise.

Be Authentic: We’re all about bringing your whole self to work, so let your personality shine through in your application. Share your passion for public service and how you can make a difference at Civica. We want to know what makes you tick!

Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly. We can’t wait to hear from you!

How to prepare for a job interview at Civica

✨Know Your Employment Legislation

As an Employee Relations Specialist, it's crucial to have a solid grasp of local employment laws. Brush up on relevant legislation and company policies before your interview. This will not only show your expertise but also demonstrate your commitment to fostering a compliant workplace.

✨Prepare for Scenario-Based Questions

Expect to face scenario-based questions that assess your problem-solving skills in complex ER cases. Think of examples from your past experiences where you successfully managed high-risk situations. Be ready to discuss your approach and the outcomes, highlighting your ability to resolve issues early.

✨Showcase Your Coaching Skills

Civica values the ability to coach and support others in their roles. Prepare to discuss how you've helped colleagues or teams develop their ER capabilities. Share specific instances where your guidance led to improved performance or resolution of conflicts.

✨Demonstrate Your Strategic Thinking

In this role, you'll need to apply sound judgment and strategic foresight. Be prepared to talk about how you've delivered change programmes or adapted policies in response to evolving business needs. Highlight your ability to identify patterns in ER case volumes and how you've proactively addressed them.

Employee Relations Specialist
Civica

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