Employee Relations Specialist

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we\’re at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Employee Relations Specialist at Civica

For People Operations this means building a strong foundation of people processes and policies to ensure that we are building, maintaining and growing our return on people investment. Our people operations includes creating one source of truth for all people data.

The Employee Relations Specialist is a key member of the People Operations team, you will be a subject matter expert for Employee Relations (ER). With a deep understanding of local employment legislation and company policy. In this role you will play a critical role in fostering a fair, compliant, and high performing workplace.

What you will do to be successful in this role:

Responsibilities:

• Own and manage complex/high risk ER cases from initiation through to resolution, ensuring timely, fair, and legally sound outcomes

• Coach and support ER staff through ER cases and policy development

• Apply sound judgment to resolve ER issues early, before formal case escalation where appropriate

• Oversee day-to-day union relations (where applicable), partnering with People Ops leadership on policy and negotiation matters

• Lead and conduct internal investigations with discretion and professionalism

• Monitor ER case volumes and trends by type to identify patterns and inform proactive interventions

• Lead and drive proactive review of policies in response to legislative changes or evolving business needs

• Partner with line managers to build ER capability through coaching and targeted upskilling opportunities

• Demonstrated experience managing a wide range of Employee Relations (ER) cases first-hand, with a fair and consistent approach

• Proven track record of delivering change programmes, ideally involving restructuring or redundancy, with empathy and strategic foresight

• Experience working in high volume environments, with the ability to plan, prioritise, and manage workload effectively

• Strong awareness of evolving people strategies, employment law, and market trends, including competitor activity and industry developments

• Ability to work at pace while maintaining attention to detail, professionalism, and care in every interaction

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don\’t necessarily meet every single point on the list above, please still get in touch. We\’d love to have a chat and see if you could be a great fit.

Why You\’ll Love Working with Us

As a company, we\’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here\’s what you can expect:

Time Off & Work-Life Balance

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.