Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Shape customer feedback into impactful product decisions and improve operational processes.
- Company: Civica, a leader in GovTech, supporting critical services for over 100 million citizens worldwide.
- Benefits: Generous time off, career growth opportunities, and a chance to make a real difference.
- Other info: Dynamic environment with the freedom to create scalable processes and drive meaningful change.
- Why this job: Join us to influence product development and enhance public services with your innovative ideas.
- Qualifications: Experience in Product Operations or Support, strong communication skills, and a proactive mindset.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.
This is a genuinely high-impact role where you'll shape how customer voice influences product decisions across a large and evolving product portfolio. You won't just be improving processes—you'll be building them, with the freedom to define what “good” looks like and make it stick. You'll sit right at the intersection of Support and Product, giving you real visibility and influence across the organisation. Your work will directly improve how issues are prioritised, how teams collaborate, and ultimately how quickly customers see better outcomes.
It's an ideal role for someone who enjoys bringing structure to complexity—reducing noise, improving clarity, and turning day-to-day activity into meaningful insight. You'll have the opportunity to create scalable processes, influence behaviours across teams, and drive measurable improvements in how we operate. We're at a stage where there's huge opportunity to make your mark. If you're someone who spots inefficiencies, challenges the status quo, and enjoys making things work better at scale, this role offers the chance to have a real, visible impact from day one.
Key Responsibilities- Define and improve how support issues are escalated and managed into Product
- Establish clear processes for ticket intake, triage, and categorisation
- Ensure product issues are captured with the right context (impact, severity, frequency)
- Work closely with Support teams to embed consistent processes and best practices
- Identify recurring product issues and turn support activity into actionable insights
- Partner with Product teams to improve prioritisation and visibility of issues
- Close the loop with Support on outcomes, fixes, and product decisions
- Reduce ad-hoc escalations and improve overall operational clarity
- Continuously review and refine processes to support scale and efficiency
- Experience in Product Operations, Support Operations, Service Delivery, or similar
- Strong process design and operational improvement experience
- Comfortable working across Support and Product teams
- Strong communication and stakeholder management skills
- Hands-on, proactive approach with a “roll sleeves up” mindset
- Ability to bring structure and clarity to complex or evolving environments
- Experience working in fast-paced or scaling organisations
- Exposure to tools such as Salesforce Service Cloud, Aha!, Pendo or similar
- Experience with knowledge management, documentation, or support tooling
- Interest or exposure to AI-driven support or product insights
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
Product Operations Support Partner in Edinburgh employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Support Partner in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Civica. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. Show us how your skills align with our goal of improving public services—make it personal!
✨Tip Number 3
Practice your problem-solving skills. We love candidates who can think on their feet and bring structure to chaos. Be ready to share examples of how you've tackled complex issues before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Product Operations Support Partner in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Operations Support Partner role. Highlight your experience in product operations and support, and show us how your skills align with our mission at Civica.
Showcase Your Impact: We want to see how you've made a difference in previous roles. Use specific examples to demonstrate how you've improved processes or influenced product decisions. This will help us understand the value you can bring to our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you're the right fit for this high-impact role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Civica
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the Product Operations Support Partner role. Familiarise yourself with how customer feedback influences product decisions and think about how you can bring structure to complex processes. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Process Improvement Skills
Be ready to discuss specific examples of how you've defined or improved processes in previous roles. Highlight your experience in managing support issues and how you’ve turned insights into actionable improvements. This will demonstrate your hands-on approach and ability to drive measurable changes.
✨Communicate Effectively
Strong communication is key for this role, so practice articulating your ideas clearly and concisely. Think about how you would explain complex concepts to different stakeholders. Being able to convey your thoughts effectively will show that you can bridge the gap between Support and Product teams.
✨Prepare Questions That Matter
Have a list of insightful questions ready to ask your interviewers. Inquire about their current challenges in product operations or how they envision the role evolving. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.