Civica is seeking an experienced Senior Support Director to lead our Customer Support organisation across the UK and India. Reporting to the Chief Customer Officer, you will shape the future vision for support services and modernise operations with scalable processes and AI-enabled automation.
You will lead a distributed team, partner with Product, Engineering and Data, and deliver measurable improvements in customer outcomes, service quality and operational efficiency across Civica's GovTech
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Director of AI-Powered Customer Support employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to improve outcomes for citizens while enjoying a fulfilling work-life balance in a dynamic hybrid environment.
