Civica is seeking a Senior Support Director to lead the Customer Support organisation across the UK and India from our London HQ with hybrid working. The role partners with the Chief Customer Officer to shape a future-ready, AI-enabled support function and drive operational excellence beyond traditional boundaries.
You will modernise operations, implement scalable processes and collaborate with Product, Engineering and Go-To-Market to deliver superior customer outcomes across Civica’s GovTech
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Director of AI-Driven Customer Support Transformation employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to improve outcomes for citizens while enjoying a fulfilling work-life balance in a dynamic hybrid environment.
