Data Visualisation Lead

Overview

We are Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we\\u2019re at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Data Visualisation Lead at Civica: Transform how data drives decision-making across an organisation that serves over 100 million citizens worldwide. You\\u2019ll lead the evolution from static reports to dynamic, real-time insights that empower our leadership, product teams, and customers to make informed decisions that directly impact public services. This is your opportunity to build a world-class data storytelling function that bridges the gap between complex analytics and actionable business strategy in the rapidly growing GovTech space.

Responsibilities

• Design and oversee the creation of interactive dashboards, reports, and data storytelling tools that provide real-time insights across the organization
• Establish and enforce data visualisation best practices, ensuring clarity, accuracy, and user engagement across all data communications
• Modernise data presentation to executives, the board, and stakeholders through interactive, high-impact dashboards that enhance decision-making and operational efficiency
• Create a comprehensive data storytelling framework that enhances user understanding and engagement with analytics across internal and external audiences
• Collaborate with marketing, product, and analytics teams to translate complex insights into digestible, visually compelling narratives
• Partner with product and engineering teams to integrate visualisation capabilities into our SaaS products, directly enhancing customer experience for public sector clients
• Work closely with the Data Analytics team on product reporting, ensuring our solutions provide maximum value to government and public service organizations
• Develop high-impact data presentations, reports, and interactive content for C-suite executives, board members, and key stakeholders
• Train teams on effective storytelling techniques, establishing best practices for data communication company-wide
• Champion a data-driven culture by ensuring teams have the tools and knowledge to interpret and communicate insights effectively
• Expertise in data visualisation, content design, and storytelling techniques with the ability to simplify complex insights into compelling formats
• Proven experience modernising legacy reporting systems and transitioning to real-time, interactive analytics
• Strong track record working with executive teams, C-suite, board members, and investors to drive insights adoption and business impact
• Deep knowledge of product analytics, user behaviour tracking, customer journey visualisation, customer segmentation, churn analysis, and retention metrics
• Experience collaborating with product, design and engineering teams to embed data visualisation in SaaS products
• Understanding of AI-driven analytics, predictive visualisations, and machine learning insights integration
• Expertise in defining KPIs, financial reporting, revenue forecasting, and market trend analysis aligned with company OKRs
• Experience automating reporting and analytics to ensure efficiency and scalability in SaaS business models
• Ability to balance data storytelling for internal leadership with product analytics for external users

Benefits & Culture

• Time Off & Work-Life Balance: 25 Days Annual Leave + bank holidays, option to buy up to 10 extra days. Days of Difference – Up to 3 extra days off for volunteering.
• Financial Well-being & Security: Pension Contributions – 5% employer match; Income Protection – Up to 75% salary cover for long-term illness; Life Assurance – 4x salary tax-free lump sum; Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Health & Perks: Private Medical Insurance, Health Cash Plan, Dental Insurance.
• Affinity Groups: Join employee-led communities. Bounty Bonus: Refer a friend & get rewarded.
• We are committed to an inclusive and diverse workplace and are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Equal Opportunity & Inclusion

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.