Overview We\u2019re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we\u2019re at a pivotal point in our journey to realise that aspiration. Why you will love this opportunity Role : Critical Escalation Manager. You\u2019ll take charge of critical customer escalations, guide teams through complex and high-pressure situations, and collaborate with senior leadership and cross-functional teams. You\u2019ll manage critical customer situations from start to finish, shape best practices and tools to strengthen escalation response, and act as the bridge between customers, senior leadership, and delivery teams to ensure transparency and positive outcomes. This role aims to restore trust, drive resolution, and prevent future escalations. Responsibilities Management volunteering days Financial well-being
Critical Escalation Manager UK employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to improve outcomes for citizens while enjoying a fulfilling work-life balance in a dynamic hybrid environment.
