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- Tasks: Support local authorities with electoral software, resolving queries and troubleshooting issues.
- Company: Civica, a leading GovTech company making a difference worldwide.
- Benefits: Generous time off, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with varied tasks, especially during busy election periods.
- Why this job: Be part of a team that supports vital democratic services and makes a real impact.
- Qualifications: Customer service experience, strong communication skills, and a problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we are at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as Electoral Consultant at Civica:
We’re looking for an Electoral Consultant to join Civica’s Democracy team, supporting local authorities who use our electoral software. You’ll be the first point of contact for customers, helping them resolve queries, troubleshoot issues and get the most from our products. This is a great opportunity for someone who enjoys problem solving, working with customers and being part of a team that supports vital democratic services. No two days are quite the same, particularly during busy election periods, and you’ll play an important role in ensuring our customers receive prompt, reliable support when they need it most.
What you will do to be successful in this role:
- Be the first point of contact for customers via phone and email, providing friendly and efficient support.
- Log, track and resolve customer queries through our support system, ensuring everything is recorded accurately.
- Investigate issues using internal resources and product knowledge to provide clear, practical solutions.
- Keep customers updated on progress and outcomes, ensuring a positive support experience.
- Work closely with product, technical and operational teams to resolve more complex queries.
- Identify recurring issues or trends and share insights to help improve our products and support processes.
- Take part in team knowledge sharing and training to build expertise in our electoral solutions.
- Provide additional support during busy election periods, including occasional evenings or weekends.
Requirements:
- Experience in a customer service or support role, ideally handling queries by phone and email.
- Strong communication skills, with the ability to explain information clearly and professionally.
- A problem‑solving mindset, able to investigate issues and find practical solutions.
- High attention to detail and organisation, with the ability to manage multiple cases at once.
- Good IT skills, including experience with Microsoft Office and learning new systems quickly.
Benefits: Time Off
Electoral Consultant in Cornwall employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electoral Consultant in Cornwall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your customer service experience and problem-solving skills, just like they’re looking for.
✨Tip Number 3
Stay proactive! If you see a job that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be prepared for the unexpected! During busy election periods, things can get hectic. Brush up on your knowledge of electoral processes and be ready to discuss how you can handle high-pressure situations effectively.
We think you need these skills to ace Electoral Consultant in Cornwall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Electoral Consultant role. Highlight your customer service experience and problem-solving skills, as these are key for us at Civica.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's essential to demonstrate your strong communication abilities. Use clear and professional language in your application to reflect this.
Highlight Relevant Experience: If you've worked in a similar support role before, make it stand out! Share specific examples of how you've resolved customer queries or improved processes, as this will resonate with our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Civica
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Civica's electoral software and its features. Understanding how it helps local authorities will not only impress your interviewers but also prepare you for any technical questions they might throw your way.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for customers, highlight your previous experience in customer service roles. Prepare examples of how you've successfully resolved queries or handled difficult situations, demonstrating your problem-solving mindset and communication skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential issues that could arise while supporting customers and how you would address them. This will show your ability to think on your feet and provide practical solutions under pressure.
✨Emphasise Team Collaboration
Civica values teamwork, so be prepared to discuss how you've worked effectively within a team in the past. Share experiences where you collaborated with others to resolve complex issues or improve processes, as this will demonstrate your ability to contribute positively to their Democracy team.