Implementation Consultant - Time and Attendance in Birmingham

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

This is a hands‑on, client‑facing role where you will support organisations in implementing and optimising workforce management solutions. You’ll work closely with customers to configure and deploy Civica Time and Attendance software, helping them improve efficiency, accuracy, and operational performance. You’ll be involved across the full implementation lifecycle—from understanding current processes to designing improved workflows and delivering system configuration and training. The role offers a strong mix of problem‑solving, customer interaction, and technical delivery, making it ideal for someone who enjoys translating business needs into practical system solutions. If you enjoy working directly with customers, managing complex requirements, and delivering tangible improvements through technology, this role provides the opportunity to make a real impact.

Key Responsibilities

• Configure and implement Civica Time and Attendance and Timesheet software aligned to customer requirements
• Deliver implementation activities in line with agreed project plans, timelines, and budgets
• Analyse existing customer processes and identify opportunities for improvement using Civica solutions
• Redesign workflows to improve efficiency and effectiveness of workforce management practices
• Provide expert guidance on system configuration, processes, hardware, and policies
• Troubleshoot and resolve customer issues in real time, both remotely and on‑site
• Build and manage strong customer relationships, particularly in complex or high‑risk environments
• Deliver clear communication to stakeholders at all levels, both written and verbal
• Produce accurate and concise documentation to support implementations and customer outcomes
• Support customer training and adoption of implemented solutions

Qualifications

• Strong experience working with Workforce Management systems, including hardware
• Proven track record in implementing time management, scheduling, and attendance solutions
• Good understanding of business processes, systems, and technology within workforce management
• Ability to analyse, design, and improve operational processes
• Strong communication skills with the ability to engage a wide range of stakeholders
• Ability to manage multiple priorities while meeting deadlines and client commitments
• High attention to detail with clear and structured documentation skills
• Proactive, self‑motivated, and customer‑focused approach
• Commitment to continuous learning and professional development

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.

Here’s what you can expect:

• Time Off & Work-Life Balance: 25 days annual leave plus bank holidays – plus the option to buy up to 10 extra days. Days of Difference – Up to 3 extra days off for volunteering.
• Financial Well‑being & Security: Pension contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long‑term illness. Life Assurance – 4x salary tax‑free lump sum. Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Health & Perks: Private Medical Insurance – Fast access to private healthcare. Health Cash Plan – Claim back physio, therapies, and more. Dental Insurance – Cover for routine and emergency care. Electric Vehicle Scheme – Wide range of electric and hybrid vehicles. Affinity Groups – Employee‑led communities. Bounty Bonus – Refer a friend and get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.