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- Tasks: Design and lead initiatives to boost employee engagement and well-being.
- Company: Civica, a global leader in GovTech, supporting critical services for citizens.
- Benefits: Dynamic role with opportunities for creativity, collaboration, and professional growth.
- Why this job: Make a real impact on employee experience in a supportive and innovative environment.
- Qualifications: Positive, energetic, and creative individuals who love turning ideas into action.
- Other info: Join a small, focused team within a large global business unit.
The predicted salary is between 36000 - 60000 £ per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
Why you’ll love this role of Customer Team Experience Partner:
This is a high-visibility, strategic role within a small, focused team of four, part of a global Business Unit of 1,200 colleagues (800 UK-based). You’ll be responsible for shaping and delivering initiatives that make Civica an even better place to work, helping teams thrive and improving engagement across our business. This role is perfect if you’re positive, energetic, creative, and enjoy turning ideas into action. You’ll get the chance to design and deliver innovative programmes, organise engaging events, and use data-driven insights (including quarterly Peakon surveys) to measure impact and demonstrate real improvements in employee experience.
Key Responsibilities:
- Design and lead initiatives to enhance employee engagement, well-being, and experience across the UK business.
- Turn engagement insights into actionable programmes, helping teams feel heard, valued, and supported.
- Organise events, workshops, and activities that strengthen culture, communication, and collaboration.
- Travel across the UK as required to engage with colleagues and stakeholders in person.
- Collaborate with senior leadership to ensure alignment between engagement initiatives and strategic business goals.
- Monitor and report on engagement metrics (Peakon), driving continuous improvement and celebrating successes.
- Act as a visible, approachable champion for employees, fostering a positive and inclusive environment.
Customer Team Experience Partner in Birmingham employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Experience Partner in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Civica on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Team Experience Partner role.
✨Tip Number 2
Prepare for the interview by understanding Civica's mission and values. Think about how your skills can help enhance employee engagement and well-being. We want to see your passion for making a positive impact!
✨Tip Number 3
Showcase your creativity! Be ready to share innovative ideas for events or programmes that could boost team morale. We love candidates who can think outside the box and bring fresh perspectives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Customer Team Experience Partner in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a difference in employee experience and engagement at Civica.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with our mission to enhance employee well-being and engagement.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your ideas and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role of Customer Team Experience Partner.
How to prepare for a job interview at Civica
✨Know the Company Inside Out
Before your interview, take some time to research Civica and its mission. Understand their software solutions and how they impact public services. This will not only show your interest but also help you align your answers with their goals.
✨Showcase Your Creativity
As a Customer Team Experience Partner, creativity is key. Prepare examples of past initiatives you've led that improved employee engagement or well-being. Be ready to discuss how you turned ideas into action and the impact they had.
✨Engagement Metrics Matter
Familiarise yourself with engagement metrics like Peakon surveys. Be prepared to discuss how you would use data-driven insights to shape initiatives. Showing that you can turn numbers into actionable programmes will impress the interviewers.
✨Be Approachable and Positive
Civica values a positive and inclusive environment. During the interview, demonstrate your approachable nature and positive attitude. Share stories that highlight your ability to foster collaboration and support among teams.
