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- Tasks: Drive cash collections and manage customer accounts to support strong cash flow.
- Company: Join Civica, a leading GovTech company making a difference worldwide.
- Benefits: 25 days annual leave, private medical insurance, and a supportive work environment.
- Why this job: Be part of a team that champions technology in public services and impacts communities.
- Qualifications: Strong communication skills and attention to detail; finance systems experience is a plus.
- Other info: Inclusive workplace with opportunities for career growth and personal development.
The predicted salary is between 28800 - 43200 £ per year.
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
We are looking for two Credit Controllers to join the team; one for a permanent role and another for a 12 Month fixed-term role!
Responsibilities
- Drive cash collections by actively pursuing overdue invoices in line with established KPIs
- Ensure customer payments are received within agreed terms to support strong cash flow
- Manage debt-related enquiries from internal and external stakeholders, ensuring timely and accurate responses
- Monitor customer accounts, identify risks, and escalate issues where appropriate
- Maintain accurate collection records, update status codes, and adjust invoice forecast dates
- Develop strong relationships with internal teams and external stakeholders
- Prepare and issue monthly customer account statements and process customer credit card transactions securely
- Support business transformation initiatives and wider efficiency improvements
Requirements
- Effective written and verbal communication skills, with the ability to negotiate positive outcomes
- Strong accuracy, attention to detail, and the ability to reconcile customer accounts
- Ability to prioritise a high-volume workload and resolve problems effectively
- Confident using finance systems, ERP tools, and Microsoft Office applications
- Target-driven mindset with good analytical skills and commercial awareness
- Ability to adapt to changing priorities and build productive relationships across the business
What we offer
We Want You to Bring Your Whole Self to Work. There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.
Why You’ll Love Working with Us
As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here’s what you can expect:
Benefits
- 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days
- Days of Difference - Up to 3 extra days off for volunteering
- Pension Contribution - 5% employer match to support your future
- Income Protection - Up to 75% salary cover for long-term illness
- Life Assurance - 4x salary tax-free lump sum
- Critical Illness Cover - £25,000 lump sum (extendable to dependents)
- Private Medical Insurance - Fast access to private healthcare
- Health Cash Plan - Claim back physio, therapies & more
- Dental Insurance - Cover for routine & emergency care
- Affinity Groups - Join employee-led communities
- Bounty Bonus - Refer a friend & get rewarded
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodation to participate in our recruitment process, please let us know. We are here to support you.
Credit Controller in Birmingham employer: Civica
Contact Detail:
Civica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world and let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your negotiation skills. As a Credit Controller, you'll need to demonstrate your ability to handle overdue invoices and manage customer relationships effectively. Practice common interview questions and think about how you can showcase your experience.
✨Tip Number 3
Don’t forget to research Civica! Understanding their mission and values will help you tailor your responses during interviews. Show them that you’re not just looking for any job, but that you genuinely want to contribute to their goal of improving public services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Civica team. Make sure to highlight your relevant skills and experiences that align with the job description.
We think you need these skills to ace Credit Controller in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight relevant experience and skills that match the job description, like your ability to manage debt-related enquiries and drive cash collections.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can help us at Civica. Don’t forget to mention your strong communication skills and attention to detail!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements. Did you improve cash flow or reduce overdue invoices? Quantify your successes to show us what you can bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Civica
✨Know Your Numbers
As a Credit Controller, you'll be dealing with invoices and payments, so brush up on your financial knowledge. Familiarise yourself with common terms and metrics related to cash flow and debt management. This will help you speak confidently about how you can contribute to the company's financial health.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully negotiated payment terms or resolved disputes in the past. Be ready to demonstrate your ability to handle difficult conversations while maintaining positive relationships with clients and internal teams.
✨Demonstrate Attention to Detail
In the world of finance, accuracy is everything. Bring along examples of how you've managed high volumes of data or reconciled accounts in previous roles. Highlight your methods for ensuring precision in your work, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to debt collection or customer account management. Think through your problem-solving strategies and be prepared to discuss how you'd prioritise tasks and manage risks effectively in a fast-paced environment.
