Overview
In this role you will support the Payments team with essential administrative tasks and prepaid payments processing. You will be the first point of contact for inquiries, help manage payments and documentation, and keep administrative processes running smoothly. You’ll work closely with a busy team in a hybrid Amersham office, contributing to efficient customer service and timely handling of payments. You will help maintain records, route enquiries, and support daily operations, enabling the team to deliver reliable public sector services. This is a collaborative opportunity to develop in a role that underpins critical financial workflows in a GovTech environment.
Pay / Benefits
- 25 Days Annual Leave + bank holidays
- Option to buy up to 10 extra days
- Pension contributions – 5% employer match
- Income protection – up to 75% salary
- Life assurance – 4x salary
- Private medical insurance
Responsibilities
- Managing and distributing inbound post
- Monitoring and responding to the company information mailbox
- Taking card payments securely over the telephone
- Assisting with customer and patient enquiries
- Supporting daily operational activities, including Embassy and ICON processes
- Contacting self-pay patients regarding outstanding balances
- Scanning, filing, shredding, and maintaining documentation
- Providing general administrative and office support
- Routing calls and enquiries to appropriate account managers and colleagues
Key requirements
- Strong IT skills, including Microsoft Office applications
- Previous experience in an administrative or office-based role
- Excellent organisational skills and attention to detail
- Confident and professional telephone manner
- Good numeracy and literacy skills
- Ability to manage multiple priorities in a busy environment
- Positive, can-do attitude and willingness to learn
- Professional, trustworthy, and dependable approach
- Flexibility and a desire to develop your career
- strong communication
- attention to detail
- multi-tasking
- professional telephone manner
- reliability
- Microsoft Office
Payments Team Administrator in Amersham employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to improve outcomes for citizens while enjoying a fulfilling work-life balance in a dynamic hybrid environment.
