At a Glance
- Tasks: Manage client relationships and oversee the revenue cycle for healthcare practitioners.
- Company: Join Civica, a leader in GovTech, making a difference globally.
- Benefits: Hybrid work model, career growth opportunities, and a supportive team environment.
- Other info: Embrace your unique self; we value diverse backgrounds and experiences.
- Why this job: Be a trusted partner in healthcare, enhancing patient care through effective billing solutions.
- Qualifications: Experience in account management or client services with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.
Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Account Manager in our Medical Billings team at Civica. At Civica Medical Billing and Collection (MBC), we've been supporting private healthcare practitioners for more than 30 years as the UK's largest specialist provider of billing and collection services. We help over 2,000 consultants, clinics and hospitals transform their financial operations ensuring accurate billing, maximising revenue and improving the patient experience.
This is a hybrid role where, after probation and training, the position will have 3 days a week in our Amersham office. As an Account Manager, you'll be the trusted partner for our clients, managing the complete revenue cycle so they can focus on delivering exceptional patient care. You'll combine strong relationship management with commercial insight to deliver meaningful results, while working in a supportive team that values accuracy, collaboration and long-term client success.
Key Responsibilities- Act as a dedicated partner to healthcare practitioners, managing the full revenue cycle on their behalf.
- Build and maintain strong client relationships, providing advice and insights on billing and financial performance.
- Identify opportunities to maximise revenue and reduce inefficiencies, supporting long‑term client success.
- Guide clients through billing systems and processes, ensuring accuracy, compliance and efficiency.
- Work collaboratively with internal teams to deliver solutions that enhance the client and patient experience.
- Support business objectives through administrative and operational tasks as needed.
- Experience in account management, billing or client services, ideally in a target‑driven or fast‑paced environment.
- Strong communication and stakeholder management skills with the ability to build trust and influence effectively.
- High attention to detail with proven organisational skills and accuracy in data management.
- Resilient and adaptable, able to prioritise and problem‑solve under pressure.
- Team‑oriented with a proactive approach to achieving goals and supporting continuous improvement.
We Want You to Bring Your Whole Self to Work. There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us. As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth and make a real difference to people and communities.
Account Manager - Medical Billing employer: Civica
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities and citizens worldwide. With a strong focus on employee growth, our supportive work culture encourages collaboration and innovation, while the hybrid working model in our Amersham office offers flexibility and work-life balance. Join us as an Account Manager in the Medical Billing team, where you'll not only develop your career but also contribute to improving patient care and financial operations for healthcare practitioners.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Medical Billing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Civica and understanding their values. Show us how your skills align with our mission to improve public services. Tailor your responses to highlight your experience in account management and client services.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can help healthcare practitioners maximise revenue and improve patient experiences. We want to see your passion for making a difference in the medical billing space.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Civica.
We think you need these skills to ace Account Manager - Medical Billing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and billing, and show us how your skills align with what we're looking for at Civica.
Showcase Your Communication Skills:Since strong communication is key in this role, give examples of how you've built relationships and influenced stakeholders in your previous jobs. We want to see how you can connect with clients and make a real impact!
Be Detail-Oriented:Attention to detail is crucial in medical billing. Use your application to demonstrate your organisational skills and accuracy in data management. Share specific instances where your attention to detail made a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Civica
✨Know Your Stuff
Before the interview, dive deep into Civica's mission and values. Understand their role in the healthcare sector, especially in medical billing. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Relationship Skills
As an Account Manager, building strong client relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your communication skills and how you can influence stakeholders effectively.
✨Be Ready to Discuss Revenue Maximisation
Think about ways you've identified opportunities to maximise revenue in previous roles. Be prepared to discuss specific strategies or insights you've implemented that led to improved financial performance for clients. This will demonstrate your commercial insight.
✨Emphasise Team Collaboration
Civica values teamwork, so be ready to talk about how you've worked collaboratively in the past. Share examples of how you've supported colleagues or contributed to team objectives, especially in a fast-paced environment. This will show you're a great fit for their culture.
