Account Manager

Overview

We are Civica, delivering software that supports critical services for citizens worldwide. Our GovTech focus spans local to national government, education, health, and care, with over 5,000 public bodies using our software to serve more than 100 million citizens.

Why you will love this opportunity as Account Manager in our Medical Billings team at Civica.

At Civica Medical Billing and Collection (MBC), we support private healthcare practitioners as the UK\\\’s largest specialist provider of billing and collection services. We help over 2,000 consultants, clinics, and hospitals transform their financial operations, ensuring accurate billing, maximising revenue, and improving the patient experience. This is a hybrid role, with after probation and training a schedule of 3 days per week in our Amersham office.

As an Account Manager, you\\\’ll be the trusted partner for our clients, managing the complete revenue cycle so they can focus on delivering exceptional patient care. You\\\’ll combine relationship management with commercial insight to deliver meaningful results, while working in a supportive team that values accuracy, collaboration, and long-term client success.

What you will do to be successful in this role

Key responsibilities

• Act as a dedicated partner to healthcare practitioners, managing the full revenue cycle on their behalf.
• Build and maintain strong client relationships, providing advice and insights on billing and financial performance.
• Identify opportunities to maximise revenue and reduce inefficiencies, supporting long-term client success.
• Guide clients through billing systems and processes, ensuring accuracy, compliance, and efficiency.
• Work collaboratively with internal teams to deliver solutions that enhance the client and patient experience.
• Support business objectives through administrative and operational tasks as needed.

Requirements

• Experience in account management, billing, or client services, ideally in a target-driven or fast-paced environment.
• Strong communication and stakeholder management skills with the ability to build trust and influence effectively.
• High attention to detail with proven organisational skills and accuracy in data management.
• Resilient and adaptable, able to prioritise and problem-solve under pressure.
• Team-oriented with a proactive approach to achieving goals and supporting continuous improvement.

We want you to bring your whole self to work

There is no such thing as the perfect candidate, so if you think you have what it takes but don\\\’t necessarily meet every point, please still get in touch. We\\\’d love to chat and see if you could be a great fit.

Why you\\\’ll love working with us

We are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Benefits

• Time Off & Work-Life Balance — 25 Days Annual Leave + bank holidays, option to buy up to 10 extra days; Days of Difference with up to 3 extra days off for volunteering.
• Financial Well-being & Security — Pension contributions (5% employer match); Income protection; Life assurance; Critical illness cover.
• Health & Perks — Private medical insurance; Health cash plan; Dental insurance; Affinity groups; Refer-a-friend bonus.

At Civica, we are committed to an inclusive and diverse workplace. We welcome applicants from all backgrounds and we ensure fairness and transparency in our recruitment process. If you need adjustments, please let us know.