At a Glance
- Tasks: Lead and deliver high-quality Digital Mail Services while supporting your team.
- Company: Join Civica, a global leader in GovTech software for public services.
- Benefits: Enjoy 25 days annual leave, health perks, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on critical services that help millions of citizens worldwide.
- Qualifications: Experience in Digital Mail Services and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
This is a hands-on operational and leadership role where you’ll play a key part in delivering high-quality Digital Mail Services to clients while also supporting and guiding team members. The role is approximately 80% delivery-focused, ensuring processing accuracy and SLA performance, and 20% people and operational support, helping maintain a smooth, efficient, and well-coordinated service.
You’ll be trusted to take ownership of service quality, step in to support colleagues when needed, and help ensure that both internal and client-facing operations run seamlessly. This is a great opportunity for someone who enjoys balancing structured operational work with team coordination and continuous service improvement.
Key Responsibilities- Deliver day-to-day Digital Mail Services processing in line with client contracts and internal standards
- Ensure service delivery consistently meets agreed SLAs and quality expectations
- Support and cover for other Senior Administrators and the Service Delivery Manager as required
- Provide line management support including 1:1s with team members and casual staff
- Work with the Service Delivery Manager to maintain and improve standard operating procedures
- Monitor, calculate, and report on team performance and SLA adherence
- Take ownership of resolving SLA breaches or quality issues
- Manage staff rotas, timesheets, and workload distribution
- Liaise directly with clients to resolve queries and ensure service satisfaction
- Provide administrative and operational support to clients when required
- Support onboarding of new contracts, including attendance at set-up calls
- Assist with monitoring and ordering of goods and services for operational continuity
- Handle incoming calls, queries, and administrative requests where needed
- Experience in Digital Mail Services or similar operational/administrative environment
- Strong attention to detail with a methodical and structured approach to work
- Confident working with performance metrics, SLAs, and reporting tools
- Strong communication and interpersonal skills, with client-facing confidence
- Comfortable using modern workplace and service management technologies
- Ability to work independently while supporting wider team delivery
- Previous experience in supervision, coordination, or informal leadership is desirable
- Experience in administrative processing or operational support environments is beneficial
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 5 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Health Cash Plan – Claim back physio, therapies & more.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Senior Digital Mail services administrator in Pershore employer: Civica UK
Civica is an exceptional employer that prioritises the well-being and growth of its employees, offering a generous benefits package including 25 days of annual leave, opportunities for volunteering, and a supportive work-life balance. With a strong commitment to inclusivity and diversity, Civica fosters a collaborative work culture where team members are encouraged to take ownership of their roles while receiving guidance and support for continuous improvement and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital Mail services administrator in Pershore
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Civica on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to Digital Mail Services. Think about how your experience aligns with their needs, especially around SLAs and team coordination.
✨Tip Number 3
Show off your soft skills! Civica values strong communication and interpersonal skills, so be ready to share examples of how you've successfully managed client relationships or led a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Civica team.
We think you need these skills to ace Senior Digital Mail services administrator in Pershore
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Digital Mail Services Administrator role. Highlight your experience in digital mail services and operational environments, as well as any leadership roles you've held. We want to see how your skills align with our needs!
Showcase Your Attention to Detail:Since this role requires a strong focus on accuracy and quality, be sure to provide examples of how you've maintained high standards in your previous work. We love candidates who can demonstrate their methodical approach to tasks!
Communicate Clearly:Strong communication skills are key for this position, especially when liaising with clients. Use your application to showcase your interpersonal skills and any relevant experiences where you’ve successfully managed client relationships.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your details go directly to us. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Civica UK
✨Know Your Digital Mail Services
Make sure you brush up on your knowledge of Digital Mail Services and how they operate. Familiarise yourself with the key responsibilities mentioned in the job description, such as SLA performance and service delivery. This will help you demonstrate your understanding and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves supporting and guiding team members, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. This will highlight your ability to take ownership and support your colleagues effectively.
✨Prepare for Client Interactions
As you'll be liaising directly with clients, practice how you would handle common queries or issues they might raise. Show that you can communicate confidently and clearly, and that you understand the importance of client satisfaction in service delivery.
✨Demonstrate Attention to Detail
Given the emphasis on processing accuracy, be ready to discuss how you ensure quality in your work. Share examples of how you've maintained high standards in previous roles, especially when working with performance metrics and reporting tools. This will reassure them that you have a methodical approach to your tasks.
