At a Glance
- Tasks: Manage essential pension administration tasks and deliver excellent customer service.
- Company: Join Civica, a leading GovTech company making a difference worldwide.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for career growth and personal development.
- Why this job: Gain hands-on experience in pensions while building strong professional relationships.
- Qualifications: Customer service experience and proficiency in Microsoft Excel and Word.
The predicted salary is between 29970 - 36483 € per year.
We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people. Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day.
With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.
The Pensions Administrator role is a great opportunity for someone who enjoys problem solving, delivering excellent customer service, and is looking to build a career in pensions and payroll services. In this role, you’ll gain hands-on experience managing essential pension administration tasks while working within a supportive team environment. You’ll play an important part in ensuring services are delivered accurately and on time, directly supporting clients and their employees.
What makes this role especially rewarding is the variety of work and the opportunity to become a trusted first point of contact for clients, helping resolve issues and building strong professional relationships. With clear processes, service-level goals, and exposure to Civica’s payroll platforms, the position offers valuable experience, career development opportunities, and the satisfaction of making a real impact through reliable and efficient pension service delivery.
Requirements
- Data input
- Filing, paper and electronic
- Receiving, organising and processing information
- Answering telephones and contacting customers to handle basic client queries
- Producing benefit statements
- Opting members into and out of the scheme
- Processing refund requests
- Guiding members through the retirement process
- Submitting retirement applications
- Gathering and distributing mail
- Assisting the Senior Pensions Administrators with various duties
Experience / Qualifications
- Previous experience of delivering excellent customer service, in a customer focused environment
- Experience of working within a customer focused environment
- Working knowledge of Microsoft Excel and Word
- Ability to prioritise and remain calm under pressure
- Accuracy and attention to detail
- Understand the need to follow established procedures
- Ability to use own initiative within a team environment
- A progressive approach to change and improvement
- Ability to think logically and solve problems effectively
- Time Management & Interpersonal Skills
- Methodical & Analytical
- Great attention to detail
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
NHS Pensions Administrator employer: Civica UK
Civica is an exceptional employer that prioritises employee well-being and professional growth, making it an ideal place for those looking to build a rewarding career as an NHS Pensions Administrator. With generous benefits such as 25 days of annual leave, a supportive work culture, and a commitment to inclusivity, Civica empowers its employees to thrive while making a meaningful impact in public services. Join us to be part of a dynamic team dedicated to improving outcomes for citizens and enhancing your career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land NHS Pensions Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Civica on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We all know that being calm under pressure is key, so think of examples from your past experiences that showcase this.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Civica, let them know why you're excited about working in pensions and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Civica team.
We think you need these skills to ace NHS Pensions Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the NHS Pensions Administrator role. Highlight any customer service experience and your attention to detail, as these are key for us at Civica.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about pensions and payroll services. Share specific examples of how you've solved problems or delivered excellent customer service in the past.
Showcase Your Skills:Don’t forget to mention your proficiency with Microsoft Excel and Word. We love candidates who can demonstrate their ability to manage data effectively, so give us some examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Civica UK
✨Know Your Pensions Basics
Before the interview, brush up on your knowledge of pensions and payroll services. Familiarise yourself with common terms and processes related to pension administration, as this will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since the role involves delivering excellent customer service, prepare examples from your past experiences where you've successfully resolved client issues or provided support. This will demonstrate your ability to handle queries effectively and build strong professional relationships.
✨Demonstrate Attention to Detail
Accuracy is key in this role, so be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference, whether in data input or processing information.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for pension administration, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
