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- Tasks: Optimise sales processes and maintain data integrity across Salesforce.
- Company: Civica, a leader in GovTech supporting critical services worldwide.
- Benefits: 25 days annual leave, private medical insurance, and pension contributions.
- Why this job: Make a real impact on public services while growing your career.
- Qualifications: Strong data interpretation skills and experience with sales processes.
- Other info: Inclusive workplace valuing diverse perspectives and backgrounds.
The predicted salary is between 28800 - 48000 £ per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.
We are seeking a detail-oriented and data-driven Sales Operations Analyst to join our Sales Operations team. In this role, you will be instrumental in optimizing our sales processes, maintaining data integrity across our Salesforce environment and integrated systems whilst enabling our go-to-market (GTM) teams with actionable insights. You’ll work cross-functionally with Sales, Marketing, Finance, and Customer Success to ensure our revenue engine runs smoothly and efficiently.
What you will be doing:
- Maintain and enhance Salesforce data quality across Accounts, Contacts, Opportunities, and Forecasting fields.
- Ensure Civica is accurately reflecting pipeline health, forecast submissions, and deal progression.
- Partner with GTM teams to troubleshoot and resolve data discrepancies between systems.
- Build and maintain dashboards and reports to support pipeline visibility, forecasting accuracy, and sales performance tracking.
- Analyse sales trends, conversion rates, and funnel metrics to identify opportunities for improvement.
- Support the design and implementation of scalable sales processes and workflows.
- Monitor and enforce data hygiene standards across CRM and forecasting tools.
- Conduct regular audits and implement proactive measures to improve data completeness and accuracy.
- Work closely with Sales, Marketing, Customer Success and Finance to align on KPIs, reporting needs, and strategic initiatives.
- Assist in territory planning, quota setting, and compensation modelling as needed.
Why you will do to be successful in this role:
- Strong ability to interpret data, build forecasts, and optimise sales performance using tools like Excel, SQL Server (or any similar database platforms) and BI platforms.
- Deep understanding of sales strategy, revenue metrics, and market dynamics.
- Skilled in presenting insights and collaborating with cross-functional teams and senior stakeholders.
- Experience in improving sales processes and leading operational initiatives.
- Ability to think critically, evaluate scenarios, and support data-driven decision-making.
- Experience with CPQ, lead routing, or territory management.
- Familiarity with forecasting methodologies and pipeline management best practices.
- Ability to thrive in a fast-paced, high-growth environment.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic.
Sales Operations Analyst employer: Civica UK Ltd
Contact Detail:
Civica UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Civica on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the Sales Operations Analyst role. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for the interview by diving deep into Civica's mission and values. Understand how your skills in data analysis and sales processes can contribute to their goals. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've optimised sales processes or improved data integrity in past roles. This will help you demonstrate your value and fit for the Sales Operations Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Civica team and contributing to their mission.
We think you need these skills to ace Sales Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Operations Analyst role. Highlight relevant experience and skills that match the job description, especially around data analysis and sales processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Civica's mission. Keep it engaging and personal.
Showcase Your Data Skills: Since this role is all about data, don’t forget to showcase your proficiency with tools like Excel and SQL. Mention specific projects or experiences where you’ve used these skills to drive results.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Civica UK Ltd
✨Know Your Data
As a Sales Operations Analyst, you'll be working with data all day long. Make sure you brush up on your skills in Excel and SQL Server before the interview. Be ready to discuss how you've used these tools to analyse sales trends or improve processes in the past.
✨Understand the Sales Process
Familiarise yourself with Civica's sales strategy and revenue metrics. Think about how you can contribute to optimising their sales processes. Prepare examples of how you've successfully improved sales performance in previous roles.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams like Sales, Marketing, and Finance. Be prepared to share experiences where you've collaborated with cross-functional teams to achieve a common goal. Highlight your ability to communicate insights effectively.
✨Prepare for Scenario Questions
Expect questions that assess your critical thinking and problem-solving abilities. Practice answering scenario-based questions related to data discrepancies or pipeline management. This will show your potential employer that you're ready to tackle real-world challenges.
