Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer queries and provide effective solutions for 1st and 2nd line support.
- Company: Innovative public services software provider in Greater London.
- Benefits: Career growth opportunities and a fulfilling work environment.
- Why this job: Develop your technical skills while working with high-profile clients in the Government sector.
- Qualifications: Strong customer service and communication skills required.
- Other info: Join a dynamic team and make a real difference in public services.
The predicted salary is between 28800 - 43200 £ per year.
A public services software provider in Greater London is seeking a Support Analyst to manage 1st and 2nd line support issues. The ideal candidate will excel in customer service and possess strong communication skills.
Responsibilities include:
- Managing customer queries
- Replicating issues
- Providing effective solutions
This role offers a chance to develop your technical skills while working with high-profile clients in the Government sector. Opportunities for career growth and a fulfilling work environment await at this innovative company.
Support Analyst - GovTech (1st/2nd Line) in London employer: Civica UK Ltd
Contact Detail:
Civica UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - GovTech (1st/2nd Line) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd handle tricky customer queries or replicate issues. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise in your answers. Remember, as a Support Analyst, you'll need to explain technical issues to non-techy clients, so practice makes perfect.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Analyst - GovTech (1st/2nd Line) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any technical skills relevant to the Support Analyst role. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in GovTech and how your skills align with our needs. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: As a Support Analyst, communication is key. In your application, demonstrate your ability to convey complex information clearly and concisely. We’re looking for candidates who can effectively manage customer queries and provide solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Civica UK Ltd
✨Know Your Stuff
Make sure you understand the basics of 1st and 2nd line support. Brush up on common issues and solutions that customers might face, especially in the GovTech sector. This will help you demonstrate your technical knowledge and show that you're ready to tackle real-world problems.
✨Customer Service is Key
Since this role revolves around customer queries, think about your past experiences in customer service. Prepare examples that showcase your ability to handle difficult situations with grace and professionalism. Remember, it’s all about making the customer feel valued and understood.
✨Practice Your Communication Skills
Strong communication is crucial for a Support Analyst. Try to practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain how you would resolve a specific issue. This will help you articulate your thoughts clearly during the actual interview.
✨Show Enthusiasm for Growth
This role offers opportunities for career growth, so express your eagerness to learn and develop your skills. Research the company’s values and mention how they align with your own career aspirations. Showing that you’re keen to grow within the company can set you apart from other candidates.
