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- Tasks: Optimise sales processes and maintain data integrity in Salesforce while providing actionable insights.
- Company: Civica, a leader in GovTech, supporting critical services for citizens worldwide.
- Benefits: 25 days annual leave, work-life balance, and opportunities for career growth.
- Why this job: Join a passionate team making a real difference in public services through technology.
- Qualifications: Strong data interpretation skills and experience with sales strategy and operational initiatives.
- Other info: Dynamic environment with a focus on employee happiness and job satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we are at a pivotal point on our journey to realise that aspiration.
We are seeking a detail-oriented and data-driven Sales Operations Analyst to join our Sales Operations team. In this role, you will be instrumental in optimizing our sales processes, maintaining data integrity across our Salesforce environment and integrated systems whilst enabling our go-to-market (GTM) teams with actionable insights. You’ll work cross-functionally with Sales, Marketing, Finance, and Customer Success to ensure our revenue engine runs smoothly and efficiently.
What you will be doing:
- Maintain and enhance Salesforce data quality across Accounts, Contacts, Opportunities, and Forecasting fields.
- Ensure Civica is accurately reflecting pipeline health, forecast submissions, and deal progression.
- Partner with GTM teams to troubleshoot and resolve data discrepancies between systems.
- Build and maintain dashboards and reports to support pipeline visibility, forecasting accuracy, and sales performance tracking.
- Analyse sales trends, conversion rates, and funnel metrics to identify opportunities for improvement.
- Support the design and implementation of scalable sales processes and workflows.
- Monitor and enforce data hygiene standards across CRM and forecasting tools.
- Conduct regular audits and implement proactive measures to improve data completeness and accuracy.
- Work closely with Sales, Marketing, Customer Success and Finance to align on KPIs, reporting needs, and strategic initiatives.
- Assist in territory planning, quota setting, and compensation modelling as needed.
Why you will do to be successful in this role:
- Strong ability to interpret data, build forecasts, and optimise sales performance using tools like Excel, SQL Server (or any similar database platforms) and BI platforms.
- Deep understanding of sales strategy, revenue metrics, and market dynamics.
- Skilled in presenting insights and collaborating with cross-functional teams and senior stakeholders.
- Experience in improving sales processes and leading operational initiatives.
- Ability to think critically, evaluate scenarios, and support data-driven decision-making.
- Experience with CPQ, lead routing, or territory management.
- Familiarity with forecasting methodologies and pipeline management best practices.
- Ability to thrive in a fast-paced, high-growth environment.
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We would love to have a chat and see if you could be a great fit.
Why You’ll Love Working with Us:
As a company, we are passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.
Time Off & Work-Life Balance: 25 Days Annual Leave +
Sales Operations Analyst in London employer: Civica UK Ltd
Contact Detail:
Civica UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Civica on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sales Operations Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Civica's mission and values. Understand how your skills in data analysis and sales processes can contribute to their goals. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your presentation skills! You’ll need to present insights and collaborate with various teams. Try explaining complex data trends to a friend or family member to ensure you can communicate clearly and effectively during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Civica team and contributing to their mission.
We think you need these skills to ace Sales Operations Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Operations Analyst role. Highlight relevant experience and skills that match the job description, especially around data analysis and sales processes. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at Civica. Be genuine and let your personality come through – we love to see the real you!
Showcase Your Data Skills: Since this role is all about optimising sales processes and maintaining data integrity, make sure to showcase your experience with tools like Excel and SQL. Give us examples of how you've used data to drive decisions or improve processes in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Civica!
How to prepare for a job interview at Civica UK Ltd
✨Know Your Data Inside Out
As a Sales Operations Analyst, you'll be dealing with a lot of data. Make sure you brush up on your skills in Excel and SQL Server before the interview. Be ready to discuss how you've used these tools to analyse sales trends or improve processes in the past.
✨Understand Civica's Mission
Familiarise yourself with Civica's role in delivering critical services globally. Show that you understand their aspirations and how your skills can contribute to optimising their sales processes. This will demonstrate your genuine interest in the company and its goals.
✨Prepare for Cross-Functional Collaboration
Since this role involves working with various teams like Sales, Marketing, and Finance, think of examples where you've successfully collaborated across departments. Be ready to share how you resolved discrepancies or improved communication between teams.
✨Showcase Your Problem-Solving Skills
Civica is looking for someone who can troubleshoot and resolve data issues. Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your critical thinking and data-driven decision-making abilities.
