Marketing Operations & Planning Manager in London

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As Marketing Operations & Planning Manager at Civica, you will play an important role in ensuring our global marketing function operates in a coordinated, well-structured and insight-led way. Working closely with the VP of Growth Marketing, you will support planning, budgeting and reporting processes that help the team focus on activity that delivers measurable business outcomes. This role offers the opportunity to combine strategic thinking with operational oversight, helping a growing marketing organisation work more effectively at scale.

What you will do to be successful in this role:

• Own the global marketing planning calendar, ensuring campaigns, budgets and resources are aligned and well-coordinated.
• Build and maintain marketing performance dashboards that clearly show campaign impact and pipeline contribution.
• Oversee the marketing technology ecosystem, including marketing automation platforms, CRM integrations and analytics tools.
• Improve marketing workflows and campaign processes to help the team operate more efficiently and effectively.
• Provide clear insights and reporting to senior stakeholders on marketing performance, ROI and investment.
• Support marketing planning cycles and budget governance in partnership with Finance and the VP of Growth Marketing.

Qualifications:

• Demonstrated experience in marketing operations, planning or marketing performance management within a B2B environment.
• Experience working with marketing automation platforms such as Marketo or HubSpot, alongside CRM systems such as Salesforce.
• Strong analytical skills with experience building dashboards, interpreting marketing performance data and presenting insights.
• Well-organised with strong project management capability and the ability to manage multiple priorities across a global team.
• Commercial awareness with the ability to work effectively with marketing, sales and finance stakeholders.
• Strong communication and presentation skills, with confidence presenting information and insights to senior audiences.

We Want You to Bring Your Whole Self to Work:

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us:

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.

Here's what you can expect:

• Time Off & Work-Life Balance: 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering.
• Financial Well-being & Security: Pension Contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long-term illness. Life Assurance – 4x salary tax-free lump sum. Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Health & Perks: Private Medical Insurance – Fast access to private healthcare. Health Cash Plan – Claim back physio, therapies & more. Dental Insurance – Cover for routine & emergency care. Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. Affinity Groups – Join employee-led communities. Bounty Bonus – Refer a friend & get rewarded.

Inclusion and Diversity:

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

EEO Statement: We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.