At a Glance
- Tasks: Support clients in implementing and optimising HR software for better outcomes.
- Company: Civica, a leader in GovTech, serving over 100 million citizens globally.
- Benefits: 25 days annual leave, private medical insurance, and a pension contribution.
- Other info: Inclusive workplace with opportunities for professional development and community engagement.
- Why this job: Make a real difference in public services while growing your career.
- Qualifications: Experience in HR consulting or software implementation and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
This is a customer-focused, high-impact role where you will support Education and Local Government clients in implementing and optimising Civica’s HRP software. You’ll work closely with customers to improve their HR processes, increase efficiency, and deliver better day-to-day outcomes through effective use of technology. You’ll be involved across the full delivery lifecycle—analysing current processes, designing improved solutions, and providing hands-on implementation, training, and support. The role offers a strong mix of consultancy, problem-solving, and client engagement, with opportunities to influence both customer success and product development through feedback and insight.
If you enjoy working in a collaborative environment, solving real-world HR challenges, and delivering measurable value to customers, this role provides the platform to do exactly that.
Key Responsibilities- Deliver HR software implementation, consultancy, and training services to customers
- Analyse existing HR processes and identify opportunities for improvement and optimisation
- Design and implement solutions using Civica HRP software
- Troubleshoot and resolve customer issues, including escalated support tickets
- Provide clear, practical solutions to improve customer operations and efficiency
- Build and maintain strong relationships with stakeholders across Education and Local Government
- Deliver work in line with agreed project plans, timelines, and budgets
- Produce clear and accurate documentation to support knowledge sharing and customer success
- Collaborate with internal teams to deliver high-quality customer outcomes
- Provide feedback to product teams to support continuous improvement and development
- Experience in HR consulting, HR advisory, or HR software implementation
- Strong understanding of HR processes and systems
- Ability to analyse, design, and improve business processes
- Excellent communication skills with the ability to engage stakeholders at all levels
- Strong problem-solving skills and ability to resolve issues in real time
- Ability to manage priorities, deadlines, and customer expectations effectively
- Proactive, customer-focused, and solutions-oriented mindset
- High attention to detail with strong documentation skills
- Commitment to continuous learning and professional development
- Experience working within Education or Local Government environments
- CIPD Level 5 (or above) or equivalent qualification
There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.
As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
Time Off & Work-Life Balance- 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
- Days of Difference - Up to 3 extra days off for volunteering.
- Pension Contribution - 5% employer match to support your future.
- Income Protection - Up to 75% salary cover for long-term illness.
- Life Assurance - 4x salary tax-free lump sum.
- Critical Illness Cover - £25,000 lump sum (extendable to dependents).
- Private Medical Insurance - Fast access to private healthcare.
- Health Cash Plan - Claim back physio, therapies & more.
- Dental Insurance - Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles.
- Affinity Groups - Join employee-led communities.
- Bounty Bonus - Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Implementation Consultant - HR in London employer: Civica UK Ltd
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong commitment to employee growth, a collaborative work culture, and generous benefits including 25 days of annual leave plus bank holidays, private medical insurance, and opportunities for volunteering, Civica provides a supportive environment where you can thrive both personally and professionally. Join us in our mission to deliver critical services and unlock your potential as an Implementation Consultant - HR.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Consultant - HR in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Civica on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Civica’s HRP software inside out. Familiarise yourself with common HR challenges in education and local government so you can showcase how you’d tackle them.
✨Tip Number 3
Show off your problem-solving skills during interviews. Use real-life examples from your past experiences where you’ve improved HR processes or resolved issues quickly. This will demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Civica team.
We think you need these skills to ace Implementation Consultant - HR in London
Some tips for your application 🫡
Show Your Passion for HR:When writing your application, let your enthusiasm for HR shine through! We want to see how you can bring your unique experiences and insights to the role of Implementation Consultant - HR.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experience in HR consulting or software implementation. We love seeing how your skills align with our mission at Civica!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Civica UK Ltd
✨Know Your HR Processes
Make sure you brush up on your understanding of HR processes and systems. Civica is looking for someone who can analyse and improve these processes, so be ready to discuss your experience and how you've tackled similar challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in real-time during previous roles. Highlight your ability to troubleshoot and provide practical solutions, as this is key for the Implementation Consultant role.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've built relationships with stakeholders at various levels. Be ready to share specific instances where your engagement led to successful outcomes.
✨Be Customer-Focused
Civica values a proactive, customer-oriented mindset. Think of examples where you've gone above and beyond for clients, and be prepared to explain how you can bring that same dedication to their team.
