Benefits, Rewards and Operations Specialist

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

The Benefits and Reward Operations Specialist will be responsible for managing and optimizing Civica’s benefits and reward programs, ensuring they are competitive, compliant, and effectively support the company’s goals. This role requires a detail-oriented and analytical professional with deep expertise in benefits and reward operations, strong communication skills, and a passion for enhancing employee experience.

• Benefits Administration: Manage the day-to-day operations of all employee benefits programs.
• Claims Management: Manage employee claims through the process, liaising with vendors regarding PHI, Critical Illness, and Life Assurance claims.

• Reward Programs: Administer and optimize reward and recognition programs, ensuring they are aligned with company objectives and effectively motivate and engage employees.
• Job Architecture: Lead the rollout of the job architecture including mapping, leveling, and educating the business.
• Compliance: Ensure all benefits and reward programs comply with relevant laws and regulations. Stay updated on changes in legislation and industry standards to ensure ongoing compliance.
• Vendor Management: Collaborate with external benefits providers and vendors to manage contracts including renewals, resolve issues, and ensure the delivery of high-quality services to employees.
• Employee Communication: Develop and deliver clear, concise, and engaging communications about benefits and reward programs to employees. Provide support and guidance to employees regarding their benefits and reward options.
• Data and Reporting: Maintain accurate records of benefits and reward program participation and costs. Analyze data to identify trends, measure program effectiveness, and provide insights to senior management.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of benefits and reward operations.
• Annual Enrollment: Coordinate and manage the annual benefits enrollment process, including developing communication materials, conducting informational sessions, and assisting employees with their selections.
• Benchmarking: Conduct regular benchmarking studies to ensure Civica’s benefits and reward programs remain competitive within the industry.
• Support HR Initiatives: Collaborate with the HR team on various projects and initiatives, providing expertise and support related to benefits and rewards.

Preferred Skills:

• Customer-focused with a high level of empathy and understanding.
• Proactive and solution-oriented.
• High level of professionalism and integrity.
• Passionate about enhancing employee experience through effective benefits and reward programs.
• Strong knowledge of benefits administration and reward program best practices.
• Proven experience in managing benefits and reward programs.
• Excellent communication and interpersonal skills, with the ability to effectively explain complex information to employees.
• Strong analytical skills with the ability to leverage data for decision-making.
• Proficiency in using HR information systems (HRIS) and Microsoft Office Suite.
• Time-management skills.

Qualifications:

• Minimum of 3-5 years of experience in benefits and reward administration or a related HR role.
• Bachelor’s degree in Human Resources, Business Administration, or a related field. Advanced degrees or certifications in benefits (e.g., CEBS) are a plus.

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