IT Technician in London

Civic is a team of system thinkers in the built environment, creating positive impact for people, places and the planet. We want our work to have a positive impact on the environment — helping people to live healthier, happier lives while respecting natural limits. We build without destroying, explore without exploiting, and seek to reuse rather than just consume. Above all, we listen, learn, and aim to create a lasting legacy. Thriving together, today we have a team of over 200 members working across the UK, all united by our creative belief, bringing art and science together to solve problems. Our award-winning practice has studios in Manchester, London, Leeds, Glasgow, Edinburgh and Dublin.

Requirements

Working as part of the IT Service Management team, providing IT administrative and technical support of our computing infrastructure across our four engineering studios. Working together with the Head of IT, you’ll also be shaping business processes within IT Service Management, undertaking projects to streamline existing practices using a combination of the Service Desk portal, SharePoint, and automation tools.

Responsibilities

• System Administration: Manage and maintain servers, networks, and other IT systems to ensure their optimal performance and security.
• Technical Support: Provide timely and effective technical support to end-users, troubleshooting hardware, software, and network issues. Act as an escalation point for junior members of staff where necessary.
• Security Management: Maintain security measures across our estate to protect our IT systems from cyber threats, including firewalls, antivirus software, and intrusion detection systems.
• Backup and Disaster Recovery: Maintain backup and disaster recovery systems to ensure the integrity and availability of critical data and systems.
• Documentation: Create and maintain documentation for IT systems, including network diagrams, configurations, and procedures to assist IT staff.
• Vendor Relations: Coordinate with vendors and service providers to ensure their timely delivery and quality of services they provide to us.
• Team Collaboration: Collaborate with other members of the IT Team, working with the IT Management Team to implement and optimize IT solutions.
• Training and Knowledge Sharing: Provide training and guidance to junior IT staff and end-users on IT systems and best practice.
• Managing Intune policies and device deployments.
• Handling Defender alerts and supporting our security posture.
• Administering Azure/Entra ID users, groups, and Conditional Access.

Is this you?

Passionate about IT and how it can be used for problem solving, great inter-personal skill, being able to communicate technical issues clearly and effectively to non-technical staff. You will be qualified in IT (Degree/GCSE/A-Levels). You’ll be a creative thinker, passionate and enthusiastic to help grow and develop your team. Your collaborative and helpful outlook will thrive within this innovative practice making a positive impact to the business.

Our commitment to DEI

Civic is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity - is powerful. Nurturing an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all. We encourage applications from individuals who bring diverse perspectives and are passionate about contributing to an equitable and respectful work environment.

Benefits

• A fair and competitive salary, taking into consideration market rates and your experience level.
• Flexibility. Our core hours are between 10:30am-4:30pm, with an early Friday finish!
• Hybrid working. Most of our full-time employees come into the studio 3 days a week.
• Generous holidays! 26 days of annual leave, plus bank holidays (pro-rata for part time employees). An extra day when you reach 3 years’ service, and another at 5 years!
• Holiday options. Buy or sell a week of holiday each year, or create a sabbatical pot by banking a week’s holiday for 3 years to take a month off on year 4!
• Enhanced Family Leave. Enhanced maternity, paternity, adoption, shared parental and neonatal care leave pay, plus 2 days paid dependency leave and 1 weeks paid carers leave.
• Wellbeing support. Mental health first aider support, mindfulness sessions and access to our Employee Assistance Programme (EAP).
• Health benefits. Life Assurance, Health Care Cash Plan, Gym discounts and free Eye tests.
• Sick Pay. 4 weeks enhanced sick leave, plus 2 mental wellness days.
• DEI network. An established Equity, Diversity and Inclusion network with regular team activities, plus 2 days of paid volunteering leave each year to support causes close to your heart.
• Professional Development. Paid professional memberships, 2 days paid study leave (+ extra for exams), Chartership Preparation Courses, Chartership completion bonus, in-house ‘Civic Academy’ training, Management Development Programmes and a Mentorship programme for all employees.
• Financial benefits. Access to our HMRC friendly Workplace Nursery scheme, plus enrolment to our workplace pension scheme.
• Sustainable travel. Season Ticket Loans & National Rail Cards, plus two salary sacrifice cycle to work schemes and cycling facilities at all our studios (showers, bike racks etc).