At a Glance
- Tasks: Support residents and manage tenancy issues to create safer communities.
- Company: Local Authority focused on community safety and tenant support.
- Benefits: Competitive pay, hybrid working, and opportunities for professional development.
- Other info: Join a dynamic team with a focus on safeguarding and community engagement.
- Why this job: Make a real difference in people's lives while enhancing neighbourhood standards.
- Qualifications: GCSEs in English and Maths; experience in housing or community safety preferred.
The predicted salary is between 24.28 - 24.28 £ per hour.
3 months contract with a Local Authority.
Job Purpose
To provide a high-quality, customer-focused tenancy enforcement and neighbourhood management service across a designated housing portfolio. The post holder will maintain a visible presence on estates and housing land, ensuring residents can enjoy a safe, secure, and well-maintained living environment through the effective enforcement of tenancy conditions, prevention of tenancy fraud, and robust management of anti-social behaviour (ASB), hate crime, domestic abuse, and environmental issues. The role involves working closely with residents, internal teams, statutory agencies, and community partners to support vulnerable tenants, sustain tenancies, improve neighbourhood standards, and create safer communities.
Key Responsibilities
- Tenancy Management & Enforcement: Manage tenancy and neighbourhood issues across a designated patch of council properties. Investigate breaches of tenancy agreements and take appropriate enforcement action. Identify and refer suspected cases of unauthorised occupation, subletting, and tenancy fraud. Ensure appropriate use of council accommodation and tenancy compliance. Provide advice and support on tenancy rights, responsibilities, and housing policies. Process and manage complex tenancy changes in accordance with housing legislation and council procedures.
- Anti-Social Behaviour (ASB) & Community Safety: Investigate complaints relating to nuisance, anti-social behaviour, hate crime, domestic abuse, and environmental crime. Gather evidence, interview complainants and witnesses, and maintain accurate case records. Utilize informal and formal interventions, including warnings, Acceptable Behaviour Contracts, Community Protection measures, Closure Orders, and legal action where appropriate. Work collaboratively with Police, social services, environmental enforcement teams, and other agencies to resolve community safety issues. Provide support to victims of ASB and ensure safeguarding concerns are appropriately managed.
- Estate & Neighbourhood Management: Conduct regular estate inspections and neighbourhood walkabouts. Identify environmental issues affecting residents and coordinate appropriate remedial action. Promote resident engagement and encourage community participation in local initiatives. Ensure housing estates remain safe, clean, and well-maintained.
- Resident Support & Safeguarding: Conduct home visits and tenant interviews. Identify vulnerable residents and make appropriate referrals to support services. Support tenancy sustainment and homelessness prevention initiatives. Work proactively with safeguarding partners to protect children, young people, and vulnerable adults.
- Legal & Case Management: Prepare legal documentation and witness statements. Initiate enforcement proceedings where required. Attend court hearings and represent the Council in tenancy-related cases. Maintain accurate records, case files, performance reports, and statistical information. Respond to complaints, member enquiries, and customer correspondence.
- Partnership Working: Develop effective relationships with internal departments, Registered Social Landlords (RSLs), Police, voluntary agencies, and community groups. Participate in multi-agency meetings and case conferences. Promote joined-up service delivery and best practice across housing services.
Essential Experience
- Experience managing tenancy-related issues within a social housing, local authority, housing association, or community safety environment.
- Experience investigating anti-social behaviour, tenancy breaches, nuisance complaints, and community safety cases.
- Experience conducting home visits, tenancy audits, and estate inspections.
- Experience working with vulnerable residents and safeguarding procedures.
- Experience preparing legal cases, court documentation, and enforcement action.
- Experience working collaboratively with external agencies and multi-disciplinary teams.
- Experience managing complex caseloads and meeting performance targets.
- Experience handling customer complaints and sensitive situations effectively.
Desirable Experience
- Experience serving enforcement notices, Fixed Penalty Notices (FPNs), or other statutory notices.
- Experience representing an organisation at court hearings.
- Experience dealing with tenancy fraud and unauthorised occupation investigations.
- Experience within a Local Authority Housing Service.
Qualifications
Essential: Educated to GCSE level (or equivalent), including English and Mathematics. Evidence of continuous professional development relevant to housing or tenancy management.
Desirable: CIH Level 3 or Level 4 Certificate/Diploma in Housing Practice. Professional qualification in Housing, Community Safety, Criminal Justice, or related field. Safeguarding training. ASB or Housing Enforcement-related qualifications.
Knowledge & Skills
Essential: Strong knowledge of housing management, tenancy enforcement, and anti-social behaviour legislation. Understanding of safeguarding principles and procedures. Knowledge of legal remedies available to landlords for tenancy breaches. Excellent communication, negotiation, and conflict resolution skills. Ability to manage challenging situations and difficult conversations sensitively and professionally. Strong report writing and case management skills. Ability to analyse evidence and make sound decisions. Competent in Microsoft Office and housing management systems. Ability to work independently and prioritise competing demands.
Desirable: Knowledge of social housing legislation and current housing policy. Understanding of domestic abuse, hate crime, tenancy fraud, and homelessness prevention frameworks.
Additional Information
Location: Woolwich
Contract Type: Temporary/Agency
Working Hours: 35 hours per week
Pay Rate: £24.28 per hour (Umbrella)
Working Arrangement: Hybrid working. Successful candidates will be required to attend the office a minimum of 2 days per week, although this may be subject to change in line with service requirements.
Payment Schedule: Bi-weekly
Start Date: Immediate start available
Closing Date: Applications closing soon – early applications are encouraged.
Tenancy Enforcement Officer in Woolwich employer: Civic Recruitment Limited
Civic Recruitment Limited is an excellent employer, offering a dynamic work environment where strategic leadership in the Special Educational Needs service can truly make a difference in children's lives. With a strong focus on collaboration and professional development, employees are encouraged to grow their skills while contributing to meaningful outcomes in the Bromley community. The supportive culture and commitment to high-quality services make this an attractive opportunity for those looking to lead impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Enforcement Officer in Woolwich
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
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✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Civic Recruitment Limited, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Tenancy Enforcement Officer in Woolwich
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Civic Recruitment Limited. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Civic Recruitment Limited. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Civic Recruitment Limited
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Civic Recruitment Limited.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Tenancy Enforcement Officer role at Civic Recruitment Limited, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Civic Recruitment Limited that you can think critically and act effectively under pressure.
