At a Glance
- Tasks: Support residents facing financial hardship by administering crisis payments and providing tailored financial advice.
- Company: Local authority dedicated to community support and resilience.
- Benefits: Flexible working hours, remote work options, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a mission-driven team and help empower individuals towards financial stability.
- Qualifications: Experience in benefits or financial support and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
This is a 4-month contract position with a local authority, focused on delivering a targeted, customer-focused service as part of the Council’s Crisis Resilience Fund (CRF). The role is crucial in supporting residents experiencing or at risk of financial hardship.
Responsibilities include:
- Administering crisis and housing-related payments.
- Working with residents to maximize income, reduce expenditure, and build long-term financial resilience.
- Contributing to the broader Benefits service delivery, including Housing Benefit, Council Tax Support, and debt prevention activities.
- Processing applications for Crisis Support Payments and Housing-related payments accurately and in line with policy.
- Making timely, well-reasoned decisions, prioritising urgent and vulnerable cases.
- Ensuring all awards are fully assessed, verified, and recorded.
- Identifying and escalating safeguarding concerns where appropriate.
- Proactively engaging with residents (primarily via telephone) to assess financial needs.
- Identifying opportunities to increase household income, including benefit entitlement and grants.
- Supporting residents in reducing expenditure through budgeting, utility savings, and debt management.
- Providing tailored, holistic financial advice based on individual circumstances.
- Referring residents to appropriate internal teams and external agencies (e.g., debt advice services and voluntary organizations).
Essential Experience Required:
- Experience working in a Benefits, Revenues, or financial support environment.
- Experience supporting vulnerable customers or those in financial hardship.
- Proven ability to manage caseloads and deliver outcomes within deadlines.
Essential Qualifications Required:
- Relevant qualification in Benefits, Finance, Public Services, or a related field (desirable).
- Evidence of ongoing professional development within welfare benefits or financial inclusion.
- Safeguarding training (desirable).
Additional Information:
- Working hours: 36 hours per week.
- Enhanced DBS required.
- Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom.
- Work pattern: 1-2 days per week in the office, 3-4 days remote.
- Bi-weekly schedule.
- The role closes on 8th June 2026, apply ASAP.
Benefits Assessment Officer in Walthamstow employer: Civic Recruitment Limited
As a Benefits Assessment Officer with the local authority, you will be part of a dedicated team committed to making a real difference in the lives of residents facing financial challenges. Our supportive work culture prioritises employee well-being and professional growth, offering flexible working arrangements that balance office and remote work. Join us in Waltham Forest, where your contributions will not only enhance community resilience but also provide you with valuable experience in public service and financial support.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Assessment Officer in Walthamstow
✨Tip Number 1
Network like a pro! Reach out to your connections in the benefits and financial support sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research common questions for roles like Benefits Assessment Officer and practice your responses. We want you to feel confident and ready to showcase your experience in supporting vulnerable customers.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience managing caseloads and delivering outcomes. We need to see how you can make a difference in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that job, so don’t miss out on this opportunity!
We think you need these skills to ace Benefits Assessment Officer in Walthamstow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in benefits and financial support. We want to see how your skills match the specific responsibilities of the Benefits Assessment Officer role.
Showcase Your Customer Focus:Since this role is all about supporting residents, share examples of how you've helped vulnerable customers in the past. We love seeing real-life stories that demonstrate your ability to engage and assist those in financial hardship.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the specifics of benefits assessment and financial support. Familiarise yourself with the Crisis Resilience Fund and how it operates. Being able to discuss relevant policies and procedures will show that you're serious about the role.
✨Show Empathy
This role is all about supporting vulnerable residents, so be prepared to demonstrate your understanding of their challenges. Share examples from your past experience where you've helped individuals in financial hardship, highlighting your ability to connect and provide tailored support.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Think about how you would handle urgent cases or safeguarding concerns. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Ask Smart Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges they face, or how success is measured in this role. It shows your genuine interest and helps you assess if the position is right for you.
