At a Glance
- Tasks: Help collect income and recover debts while supporting customers with payment solutions.
- Company: Join Civic Recruitment Limited, a local authority focused on community support.
- Benefits: Gain valuable experience in financial administration with a competitive salary.
- Other info: Enjoy a supportive team environment with opportunities for professional growth.
- Why this job: Make a real difference by helping people manage their finances effectively.
- Qualifications: Experience in income collection or financial administration is a plus.
The predicted salary is between 30000 - 40000 € per year.
3 Month Contract with a local Authority
Job Purpose
To provide an efficient and effective income collection and debt recovery service that supports the aims and objectives of Financial Administration and the wider organisation. The role focuses on maximising income recovery, supporting customers with payment solutions, and ensuring financial processes are completed accurately and in line with council procedures.
Key Responsibilities
- Maximise income collection and recovery through effective debt recovery activities including telephone, email, letter, and referral processes.
- Assess the financial circumstances of debtors and provide advice on payment options and repayment arrangements.
- Support customers by signposting or referring them to relevant internal and external support services where appropriate.
- Maintain accurate and up-to-date case records, notes, diary entries, and action plans on financial and debt recovery systems.
- Monitor and review outstanding arrears cases and escalate matters requiring legal recovery action to senior colleagues.
- Process, validate, and dispatch financial transactions and documents including invoices, credit notes, and write-off requests.
- Deliver a high-quality customer-focused service aimed at preventing debt and resolving customer queries effectively.
- Support senior colleagues with customer disputes, complaints, and service improvement initiatives.
- Use financial and corporate IT systems to maintain records, reconcile financial information, and produce reports.
- Contribute to team objectives, service improvements, audits, and final accounts processes.
- Provide guidance, support, and training to colleagues on income collection systems, processes, and procedures.
- Ensure compliance with council policies, procedures, financial regulations, and confidentiality requirements.
Requirements
- Previous experience in income collection, debt recovery, or financial administration.
- Knowledge of debt recovery processes, financial procedures, and customer account management.
- Experience using financial systems and maintaining accurate case and transaction records.
- Strong customer service and communication skills with the ability to handle sensitive situations professionally.
- Ability to assess financial situations and negotiate suitable payment arrangements.
- Good organisational skills with the ability to manage workloads and prioritise tasks effectively.
- Experience supporting audits, financial reconciliation, and compliance activities is desirable.
- Knowledge of local government financial processes is desirable.
- Literacy Level 2 and Numeracy Level 2.
- NVQ Level 3 in Business & Finance or equivalent relevant experience.
- Ability to communicate clearly and confidently in spoken English.
Additional Information
Location: Within Walsall Council
Working Hours: Standard business hours
Payment Frequency: Bi-weekly payments available
Income Collection Assistant in Walsall employer: Civic Recruitment Limited
Civic Recruitment Limited is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. As an Income Collection Assistant in Walsall, you will benefit from a collaborative environment, opportunities for professional growth, and the chance to make a meaningful difference in the lives of local residents through effective financial support services.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Assistant in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and debt recovery sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income collection and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've maximised income recovery or resolved customer disputes in previous roles. Real-life stories can make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Income Collection Assistant in Walsall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Collection Assistant role. Highlight your previous experience in income collection and debt recovery, and don’t forget to mention any relevant financial administration skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've maximised income recovery or supported customers in the past. We love a good story that showcases your skills!
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight your strong communication skills. Talk about how you've handled sensitive situations professionally and provided excellent customer service. We value those who can keep our customers happy!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Civic Recruitment Limited
✨Know Your Stuff
Make sure you brush up on income collection and debt recovery processes. Familiarise yourself with the specific financial procedures mentioned in the job description, as well as any relevant local government regulations. This will show that you're not just interested in the role, but that you understand the nuances of the job.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in handling sensitive situations. Think of examples where you've successfully resolved customer queries or disputes, and how you maintained professionalism throughout. This will highlight your strong communication skills.
✨Demonstrate Organisational Skills
The job requires good organisational skills, so come ready to talk about how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to keep track of case records and deadlines, which will illustrate your ability to stay on top of things.
✨Prepare Questions
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, the challenges they face in income collection, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
